Mill Creek Hotel — Attraction in Lake Geneva

I am really conflicted on this one. There were some great things about this hotel; but then there are some issues that really should be addressed and would have made our time in the room much nicer. Stayed in Room 201. Positives: 1.) The location was GREAT. We pretty much walked to everything. We walked to downtown shops, restaurants, Lake Geneva Boat Tour, minigolf, etc. The location couldn't be better; once you there; although I see getting TO the hotel being problematic/slow during the busy season. 2.) Great amenities! The pool was on the smaller side (and just a few degrees too cold); but it did the job and their hot tub worked great while we were there. Also, great little fitness center and a nice deck off the pool to read/eat/relax on. 3.) Large Room/Bathroom. I've never seen such a wide/large in-bathroom jacuzzi tub (silver suite)! it fit two people side-by-side. The kitchen was GREAT to have if you want to save money on some of your meals. Housekeeping also took care of our dishes we used during the day! 4.) Included breakfast! During the weekend, we had options like waffles, french toast, and biscuits w/sausage gravy. Nice to have! 5.) Great housekeeping service and very friendly breakfast help (Andrea was the bomb!).

Negatives: 1.) The wifi SUCKS. Front desk tried telling us that it was because of how busy the place was. well number 1: you only have 30 rooms, it shouldnt bog up that much of your internet. and number 2: we were there into the monday, and on sunday afternoon only 2 cars were in the parking lot and the wifi wasn't any different. Don't be cheap. Get better wifi. 2.) DON'T try to put in a dvd unless you know how to factory-reset the tv to get it back out! We got a redbox dvd for a rainy day and it got stuck in the tv and the front desk person couldn't help us get it back out. She said she was gonna send help when the next person came on shift, but help never came. We spent an hour looking through the Toshiba dvd/tv manual trying to figure out how to unlock the control input box on the tv to get the dvd out (or even play the darn thing!!). I'll give you the answer. Hold the tv button for 5 seconds, then turn it back on and then hold the volume down button down for 10 seconds. TA-DA. Waste of an hour of my vacation... 3.) My husband had SEVERAL keycard issues. Had to get it swapped out for a new one before we even got in the room (after she sent him back and forth THREE TIMES to see if it was fixed) and they turned off our keycards sunday night even though we were staying through monday. Note: When staff calls your keycard system a "dinosaur" to customers, you might want to get that fixed/updated. 4.) We had a great breakfast over the weekend, but when we went down for breakfast on Monday morning the option were reduced to cereals, bagels and yogurts. They even took the waffle maker away! I don't blame the breakfast clerk on this one, she even said that they just don't see it being profitable enough to have it during the week. I'm sorry. I paid good money for this hotel and for the breakfasts INCLUDING the weekdays. Cough up the cheapness and just let me make a dang waffle to get my day started! 5.) The shower head leaked/sprayed water up to the ceiling. caused less pressure and could cause some mildew issues (we informed the office).

All in all, it really just depends how much these little things matter to you. On their guest review for returning, I put "maybe yes" and "maybe no" because as great as the location was and the amenities are, the little things add up! Hope you can make the small improvements! I'd gladly...

Inadequate parking, and unprofessional management.

We wrote: Hi Milah. We checked in yesterday around 4pm. We didn’t know there was a strict one car per room situation. We brought two cars because I had to leave work early Monday. We had two small children- a one-year-old and a 3-year-old.

So, we were informed that we would have to park one car on the street. That became a huge obstacle for use because of the crowds. I did manage to find a spot (in lot B I recall) but noticed there was no overnight parking. I had the kid stuff in my car- stroller, pack-n-play, etc, which I lugged down the street and up into the room.

Your desk person was helpful and recommended Popeyes for dinner which was nice. However, my parking time was expiring. I had hoped that the parking spot availability would improve after dinner, but it appeared to actually get worse. I couldn’t find parking and drove around trying to find a spot unsuccessfully while my wife was at the restaurant alone with the kids.

The frustration with not being able to find a parking spot in overnight areas and the stress of having to go feed the meter while managing two little kids ruined the idea of a family getaway. So, we checked out at 7:30 pm. If you check, you will notice the bed has not been slept in. We also asked your desk person to note our departure time in your records.

We thought the room was nice, but the unforeseen parking issue was unmanageable for us with the two small children. So, we would like to request a refund, please.

Milah wrote: Unfortunately, we turned down a lot of guests on your reservation. We are not allowing anyone to move any taken reservations as we have a policy to follow. The Board of Directors are not going to change any policy on your behalf.

We wrote: This will be reflected in a bad google review

Milah wrote: As respectable as you are, you treated our hotel with disrespect after signing a legal binding contract when you checked in, used the room and the pool and left thinking that it is ok for us to pickup the pieces. We’re a small business and have all the pictures of how you left the room behind. Do you expect us to clean up your mess for free and loss a revenue for two nights just because you can’t find a parking spot when you are aware when you booked your reservation for one spot per room and expect us to give you two parking spot. Please don’t use your children as an excuse as well. I will respond to your bad review especially for someone like you to go around looking for a free stay.

We wrote: Oh, and just a reminder- we didn't stay. Hence, we didn't expect to stay for free. In fact, I would gladly have paid for an extra parking spot. Wow- I think you need some remedial training in management and customer service. Now I will add rude and disrespectful and unprofessional management to my terrible review on google.

Milah wrote: Please do, and I can humiliate you back.

Wow! Buyer beware. Read the fine print carefully and don't expect management to be responsive to any issues you may have.

The Good: Location was good. Room was nice. Small indoor pool was nice.

The Bad: Inadequate parking. One car per room. Unprofessional management.

The Ugly: Rude and rigid policy...

This review is for the owner and not the staff who is wonderful (especially Jasmine) or the hotel itself. I should add this is not the nice couple that used to own Mill Creek, but a newer owner.

We have been coming to the hotel for many years and multiple times a year, either under my name or my wifes (in case the owner checks) and have had nothing but great things to say to all our friends and family. We planned to stay this week, but due to a family emergency needed to cancel. I took this task as my wife is the only one allowed to be at hospital due to covid restrictions. I called and was advised about the 2 week cancelation policy. Ok, due to the situation and loyal patronage; I asked if anything can be done. Jasmine was great and said she would check, then called me back and said the owner said we can move to another date within 30 days. I was happy with this and thanked her. Then was told it would be at a higher rate to be paid at that time. I was kind of taken a aback at this and needed more details so I could let my wife know. Asked If anything can be done.. if not then will then move the date and deal with the extra rate at that time. But due to family emergency I couldn't give an immediate answer so set the extended out date.

This is when Mila (owner) called me directly literally yelling and berating me saying she listened to recording and will not give my money back and will take away the extension because I asked about the higher charge and was only concerned about that.

I interrupted her yelling (unfortunately had to raise my voice to go over hers) to say if she had listenened, she would have heard the circumstances, known I was a loyal and frequent guest... and that I was just trying to get details to tell my wife since she wasn't here. Also mentioned would be posting this and other social media outlets for a beware. I was so shocked that an owner would behave like this that I called her a horrible person before disconnecting.

I then called Jasmine back at Mill Creek to advise what the owner did.. thanked her for all the help she gave me..I appreciated it.. hoped Mila the owner would be listening to that.

In closing.. do not expect empathy or customer loyalty from the owner. Do not bother trying to work with them.. there is no...