BS The Board Shop — Local services in Lake Geneva

Bill Gill, I have had an identical experience to you. I was sold equipment that did not fit properly and was not installed properly and missing equipment. I was not knowledgeable regarding ski equipment so I was reliant on the information that was provided to me by the representative. Jayson was extremely slow to return calls or did not return calls at all. When I finally spoke with him after contacting the better business bureau more time was spent arguing with me regarding his call backs, what happened with the equipment before even seeking to understand what had occurred. I have picture evidence of the bindings that were improperly installed missing pieces on the skis. The boot shells were two sizes too big. Again, I reiterate that I asked the representative to take care of me because I do not know how to size the equipment. I learned about the mistreatment when my girlfriend and I visited another ski shop. When Jayson and I had spoke he called the other ski shop "Liar" although the other ski shop made no attempt to sell me other equipment. This is shop by far and Jayson in particular does not value service. He values being right and arguing with the customer and is by far one of the most poor experiences I...

I wanted to like the place but a female employee was rude and not welcoming. I took my daughter to Lake Geneva for her 6th birthday and wanted to surprise her with a board that she liked and felt comfortable. I had looked up this place and thought it would be a good experience. The guy in the register was nice and welcomed us but when we got to the long boards my daughter picked up a board she liked and when we were checking her footing (not riding) I heard yelling but didn't think much of it. Then I told my daughter to move her foot in a different position while I was holding her hand. Then the female employee walked past us yelling "No riding in the store" so I put the board back and told my daughter we will just have to find a better one back home. She was upset but understanding. I've bought boards before and usually they will come and offer help or ask me if i had any questions, but not this lady. She just yelled at us when...

We had a terrible experience with Jason Rishling and the Board Shop. My son purchased a new wake board and bindings. I feel we paid more than what we would have paid if we had gone on-line, however my son was offered a "satisfaction guarantee" for the board. He never received anything in writing, but counted on the verbal representations made by Jason, the owner. A very long story short, in my opinion, the terms of the "guarantee" kept changing and when my son finally received the board he wanted, he was expecting a $200 store credit and we never received it. Jason was slow to return my calls and when I finally spoke with him, he indicated that he cared about our satisfaction, but the terms under which he would offer any credit kept changing. To date we have received no credit at all and I am no longer interested in wasting any more of my time pursuing it. This rates as one of the worst customer experiences I have...