Rodgers Ski and Sport — Local services in Lincoln

I recently purchased a Jamis electric bike from Rodgers. Having bought a pair of skis from them a few years ago I knew how great their customer service was. I researched e-bikes on line but was concerned about where to go if I needed service. A lot of them were cheaper than the Jamis but I really wanted to have a test ride. The guys at Rodgers were/are terrific. They set me up with a test ride and answered every question I had. When I decided to go with the Jamis, they could have just sold me the one I tried out but instead, took a new one out of the box, assembled it and had it ready to go in no time!!! Since the purchase I’ve had a few more questions. At least one of the bike guys is always there and I get an immediate answer. Today I had a small issue with the seat adjustment. I was in the area and stopped unannounced. The issue was taken care of within literally, 5 minutes and I was on my way. The best part of dealing with them is I know if I have any problems I can take it in for whatever issue I have. It would be really hard to do that with an...

I would have given the staff member that helped me look at skis more stars for his knowledge and patience, but we encountered two other staff members that were giving us micro-aggression, to say the least.

One of the staff followed the non-white members in our group around the shop and out of no where told us the bathrooms were locked if we were looking for them. We were not, we were just browsing the clothing gears. Maybe we were reading too much into this, but the other staff was very rude: when we asked if they would offer a 5-10% discount to match prices we saw at other retailers (they were charging $50 more), she said "why don't you buy the shop and you can get these skis for free."

We were considering buying from them given how nice the old man was helping us pick out the ski, and we were ok with physical stores charging slightly more had they been nice about it. In the end we did not buy from them because we don't need to spend hundreds of dollars getting gaslit by mean...

Seeing that Rogers has a long, standing history and what had seem to be a good reputation. This all caught me by surprise. In my opinion I will never be giving them business or even walking through those doors again. I had such a horrible experience the last two times I’ve been in. The first was because they said that they were very short staffed and needed some new workers and as a student and someone who has worked in a ski shop and loves skiing I jumped on the idea.

I had told them I would be working as a ski patroller at their neighbor mountain when the owner and his wife proceeded to insult me and the job that I do at Loon. I didn’t appreciate it at all seeing as I came interested in working for their establishment.

Seeing as they are still a privately owned business, running on the idea of a mom and pop shop. This is not one I would suggest you check out. There are plenty better ones within a 10 mile radius, so take your...