Party Plus Rentals, LLC — Attraction in Loma Linda

I’m so disappointed in how rudely I was treated today at your Party Plus located in Redlands. My daughter called the day before to see if they carried a certain mylar balloon for my granddaughters birthday on Sunday. The sales associate said they did carry two styles of what my daughter was looking for. No one told her to place an order ahead of time as we only needed two mylar balloons, not an arraignment. Also, my family uses this store all the time and have never had to order ahead for a few balloons at a time. I arrived just after opening around 10:30 and there were no customers in the store or parking lot. When I went to the balloon area the girl asked what I wanted and I told her two Mylar balloons. She said they could not possibly help me as they had some large orders to fill but I could wait and they could help me in about an hour. An hour wait for two balloons. There were four or more staff in the balloon area filling their orders but I felt that the hour wait comment was used just to get rid of me as telling someone four employees working for the next hour could not possibly fill up two balloons for an hour! That statement is a generic one that management uses to get rid of a customer, and I know because the public clinic I work for tells customers the wait is an hour so they won’t wait if clinic is very busy. Well they did just that because I will definitely take my business elsewhere after being treated so rudely. And the staff told me to have a nice day rudely when she saw I was unhappy. My whole transaction would have taken less than five minutes and they would not be able to dismiss me if I had other help I needed in another area...

The most unprofessional rental place I have ever used. DO NOT RENT HERE!!! Linette is incredibly unprofessional and they will blame you for their overbooking and mistakes. You will spend almost 2k with them just for them to unfairly claim you stole an $8 tablecloth and then charge you $40 for it. We are a business who hosted a Christmas party and contracted this companies services. The cocktail tables were in terrible condition and all the white padded chairs were dirty and dusty. We had to pay OT for some of our staff to stay and clean all the chairs. Don't you know its a pandemic and it was obvious you did not disinfect anything you rented to us? During our first pick up only 4 of the 5 tablecloths were provided, so we called and let them know that and went to retrieve the missing item. Now they are saying I had 5 tables and ordered 6 tablecloths and only returned 5 so one is missing. How does that make any sense? You guys messed up my order multiple times, quoted me on certain colors then called and said you didn't have them a day before the party, then short me a tablecloth then put an extra one on my rental so that you can say I never returned the tablecloth you shorted me in the first place? You are the worst, I hope you take that $40 and pay someone to clean your...

AMAZING CUSTOMER SERVICE AND WORTH EVERY PENNY! Party Plus Rentals had everything we needed to make our dream wedding (ceremony and reception) a reality. Their showroom was recently updated and we had so many options to choose from. They even had custom banners and balloons for any occasion! Their customer service representatives were knowledgeable and very helpful! The manager, Bernie made sure delivery was right on time and he helped set up everything! The rows of chairs were perfectly aligned and the tables and chairs looked so beautiful! The equipment was well maintained and clean. I am so impressed and will be renting from them for every event I have from here on out! 10/10...