Ulta Beauty — Attraction in Longmont

I’m not one to write reviews, certainly not negative reviews, but I just had a very weird interaction with the cashier who works here that I felt compelled to share.

I’ve been to Ulta maybe twice in my life and have no interest in opening up an account. I only purchased a few items, a curling iron and some odds and ends.

The girl behind the counter copped a major attitude when I refused to give her my phone number. She kept insisting I open an account and despite politely telling her no she wouldn’t drop it and acted really put out that I wouldn’t give her the information she was demanding. She then lied and said that I’d be unable to make a return if I didn’t have an account, which is just really weird? Who goes that hard for the store they work for that they’d lie to a customer about the corporate return policy.

I was honestly shocked by her persistence and how rude she was as she put my items into the bag. I tried to get an email receipt and she was like “cant do it without an account” as she threw the paper receipt in the bag. No “thank you” or “have a nice day”, just an “I’d really look into opening an account” as I walked away.

This interaction bothered me, so when I got home I looked up the return policy and lo and behold, it isn’t contingent upon opening an Ulta account. So I called back to clarify that the Ulta website clearly states that any purchase returned within 60 days receive a full refund when presented with a receipt. The girl sounded super flustered, didn’t really give me a good response then hung up on me. Solid customer service. 0/10. Not that I was a frequent flier here but you can find better deals online and I’ll pass on the overt hostility next time I need some bobby pins.

Edit: I forgot to add! The weirdest part! When I refused to give her my number she wanted me to give her one of my friends numbers? So so odd. I reckon they’re thirsty for personal data. I’d be very very cautious signing up for an account here.this...

I purchased a bottle of hair spray under the mistaken notion that it was hair mousse. When I went to the counter to pay for it I was asked for “a good phone number “. Well I really don’t think I need to give my phone number to every place of business that I shop at so I declined. I paid in cash, got my receipt and left. When I realized my mistake that I had not gotten hair mousse, I went back to the store several days later to return it. The item was unused and I had my receipt. I didn’t expect the hassle I received! First I was told that since I didn’t have an “account “ with them I would have to take the lowest price that this item has ever sold for in their store. I had paid $16.00 and they offered me $3.50. But I have the receipt! I said. You can see I spent $16 plus tax on it just a few days ago. The sales associate insisted that I had to have given them my personal information at purchase time in order to be able to return an item for the price paid! I said I don’t think that is legal and I don’t see anywhere on your signage around the store that states that. At that point she amazingly was able to give me my full refund. I would caution anyone considering doing business with this company. When a company is this insistent on getting your name and phone number they must have a strong motivation. They “supposedly “ don’t sell your personal information but there are easy ways companies make money “sharing “ with their “partners “ your information. Plus I doubt that they spend a whole lot on data security. Many companies get hacked and rarely are you the customer notified. I would suggest that if you absolutely need to shop at Ulta, that you use a fake name and...

I was at this store a couple of weeks ago and I was looking around when an associate approached me and we talked about perfume she was really nice so I told her my birthday was coming up and she said don’t forget to come in on your birthday for a free gift and she wished me a happy birthday. So today is my birthday and an associate was so good answering questions for me. I get to the cashier and I told her it was my birthday she immediately said we don’t have anything we run out at the end of the month you can go online and maybe you can get a gift and she instructed me to call ahead next time. She didn’t offer me anything and she told me the gift was Lancom mascara. So I had to ask if I could have any compensation because the whole reason I came in is because it’s my birthday! So she called the manager and the manager handed her a sample of mascara and walked away. I spent over $400 and she never said Happy Birthday! I was so disappointed. I mean if your always running out of gifts at the end of the month order more gifts! And, you could be prepared to offer something else to the customers! And you could say Happy Birthday! So I walked away not...