Extra Space Storage — Attraction in Los Angeles

I went to retrieve items from my storage today after my lock wouldn't open last night. Not sure why that happened, but I was able to lubricate the lock and get it open despite climate control issues which must be the culprit for freezing the mechanism. A new lock should not be tight after two months without use.

As I was leaving the unit this afternoon I tried to find someone in the office to unlock the dumpster. As usual no one was there, so I set a folding chair on the street knowing someone would take it. When I got home I had received multiple calls from this facility. I called "Ray" back and was informed that he was going to charge me $25 dollars to move the chair to the dumpster that he was unavailable to unlock in the first place. I informed him I would be terminating my business with ESS as soon as possible. I then hung up and raced back to the facility to move the piddling piece of furniture myself. Of course it was not there.

Lo and Behold, Ray was actually in the office and informed me he had already taken the chair in question to the dumpster and, I could only assume, that he had charged me that ridiculous unposted fee. He was smug with satisfaction and refused to give me his supervisor's contact information when I requested it; instead condescending that his supervisor would contact me.

I informed him that I would not pay the fee, left and put in a move-out notice to ESS immediately upon returning home.

For the record, Wendy has always been pleasant but, Ray, on the rare occasions I have seen him in the office, has never been helpful.

Furthermore, ESS mis-represented "first month free" when I signed up. The halls smell funny and the moving flats and doors are often malfunctioning. This contributed to my visits to my unit becoming more infrequent.

I figure that's the cost of doing business with any landlord, particualrly in LA, but this power-tripping employee who obviously rides a camera to find any possible way to squeeze money out of customers for any imagined or blown out of proportion infractions was the last straw for me.

I look forward to never dealing with the substandard customer service or overpriced units at ESS ever again.

Caveat...

The staff at extra space storage unit located at 5825 Santa Monica Blvd Storage is amazing. I must say it was a fantastic experience from start. The convenience and quality of service exceeded my expectations. First and foremost, the facility itself is impressive. It's well-maintained, clean, and secure. The security measures in place, including surveillance cameras and access controls, gave me peace of mind knowing that my belongings were safe. Beth & Susie at the Storage went above and beyond to assist me. They were friendly, professional, and eager to help with any questions I had. They guided me through the rental process, helped me choose the right size units for my needs, and even offered useful packing tips. What truly stood out to me was the accessibility of the storage unit. The facility offered extended access hours, allowing me to retrieve or store my items at my convenience. The loading and unloading process was hassle-free, thanks to the well-designed layout and ample parking space. Additionally, the climate control feature was a game-changer. I had some delicate items that required a controlled environment, and the climate-controlled units provided the perfect solution. My belongings remained in pristine condition throughout the storage period. Overall, my experience with Beth & Susie has all way been amazing and exceptional. From the friendly staff to the top-notch facility features, I couldn't have asked for a better storage solution. If you're in need of a reliable and customer-focused storage facility, I highly recommend Extra Space Storage. They exceeded my expectations in every way." Please note that this is a fictional review created for the purpose of providing an example. If you have a specific storage unit in mind, make sure to personalize the review based on your...

Sadly I had a really poor experience on my first day at this unit. First there was no one in the office when I arrived at 2:40pm. There was a note on the door that said “Will be back soon”. Was not assisted for another half hour. After waiting I was assigned a spot, the man who help at first seemed to care about customer service. Went to my spot & there was already someone in my spot. I called the attendant he came up looked at the car that was in my spot. Was unable to identify who’s it was or why they were in my spot. He then said that they would check security. How this person got in and took a spot that was not assigned to them I do not know. I then was given a new spot. After finally parking I waited in the office while he spoke to another customer who was complaining about being accosted by another tenant. I the story she told she was yelled at, cursed & feared for her safety. I waited. When I finally did get to speak to him after the end of the over hour long fiasco I asked if there was any discounts or something they could offer giving the inconvenience. He then respond “ what in conscience?”. I explained the series of inconveniences and all he did was argue that they were no inconveniences. Very very disappointed. The lack of respect for the customer time was extremely disappointing. I hope that in the future I am treated with more respect and compassion at...