Spirit Airlines — Attraction in Los Angeles

This is the worst customer experience I ever had. They do not clearly state how long you need to arrive before the flight to be able to make the check in cutoff time because it varies literally how they are feeling for the day. If you are a minute late they would not let you through. We were arrivedat 9:10 for a plane that was leaving at 10. It’s still there, not going anywhere, other airlines have went above and beyond to make sure everyone is on but not them. The plane loading is unclear about where to go to enter your terminal from outside. Ticket says A and outside for airplane parking and loading it says numbers. We had to wait in traffic lines as well and return our rental. There was a line for hours after we missed our flight with those in the same situation. Here was their solution to this problem: pay $90 each for a rebooking fee, wait as a STANDBY for the next available flight or book with another airline to leave. The first standby we were put on out of three in total told us in absolute honesty that we would be able to get on that first standby plane, there will be room. LIE, every person showed up for that flight because they were overbooked in the first place, same for plane number two on standby. The last plane we managed to get the next day were actual tickets for us to get on, so we stayed the night on the airport floor to make sure we got on that early first flight, The employees arrived fifteen minutes late to START opening the lanes to help customers than the time listed for operation hours because trust me we were there. If we were told truthfully in the first place instead of paying that 90 dollars they so desperately want from us, let us know that we are not going to make a flight with your pathetic airlines so that we have a fighting chance to book with another airline to be able to make it home to our family, pets, and jobs. We saw person after person going through this same thing and who paid more than we did trying to figure out a solution to this situation. Charging 1000 dollars to book two days from then for one customer, One missed by five minutes late and wasn’t able to make the flight to take her pharmacist board exam, one overbooked his flight and gave his seat away, last story this ladies email confirmation and updates were alerting her for a day later than her flight was actually for and her booked date, it booked for a plane the day before, she had to miss out on her job as so did I having to miss two. This was just a few out of the steady line that existed from 9 am-12:30am at night because we sat there in front of them and witnessed the way they treated customers. We witnessed an employee by the desk closest to the help desk dumping a persons luggage on the beltway to take the luggage to the plane. He did not place the luggage there as he should but flung it on, we were upset and voiced that to our attendant asking if that’s the way our bags will be treated, he assured us he would take care of our bags, hah! I get home and a jar that cost about $45, broken, something that can’t be replaced. Sorriest airline ever, do not book because of cheap price because they charge you for seating, luggage, carry on, and extra charge if your carryon is bigger than a knapsack and they charge for snacks and the basic human right of water along with other pathetic snacks and drinks, small seats with no leg or lounge room. Had a perfect trip until I dealt with this company and I guarantee you I will never book again, even if I got picked for those free 5,000 miles they were giving away, I wouldn’t take those tickets if you included 5,000 with it which is why your have to try to give them away. ...

RACIST! GREEDY! AND INSENSITIVE! I’ve never had a worse experience than the few encounters I’ve had with Spirit airline. I’ve been meaning to write a review for years now, but I foolishly continued to give Spirit a chance to redeem themselves. Silly of me, I know. I understand that you get what you pay for, but by the time this airline is done raping your pockets, you might as well had paid for a quality flight with Southwest or Delta. RACIST! Weeks ago my boyfriend was returning home to Cleveland from LAX. I dropped him off -I live here in LA- and as soon as I was readying to leave, he calls and tells me he can’t board. He was told by the spirit employee that the flight was full and he would have to pay $100 to catch the next flight. My boyfriend is a very passive person and doesn’t like conflict. I too try to avoid conflict at all cost but I could not wrap my head around this. He paid for his flight months ago, so why should he have to pay anything additional when spirit overbooked this flight. At this point, I’m still calm. Surely if we talk to this employees superior, we can work something out. Wrong I was. Not only did they say he would have to pay $100 but he wouldn’t arrive in Cleveland until Wednesday. It was MLK day. So a Monday. Meaning he would miss school and work. While waiting for a superior, a white woman approaches the counter to check in for the same exact flight going to CLE. With no hesitation, the employee checks the woman in, takes her bag, and the woman proceeds to security. The only difference I could see was race. This woman did not indicate to the clerk that she had a seat reserved or any elite status. When the woman walked away, I turned to the clerk and asked why does she get to go? The clerk looks at me, tilts her head, and smirks. Her supervisor did not try to make any accommodations and condoned the employees behavior. When I asked why he has to pay when he is not at fault, they referred to the terms and conditions. I was appalled. Fast forward to 02/09/2018. I am late for my flight. That is my fault, and has nothing to do with spirit airline. I walk up to the clerk with no intentions of making my current flight. I ask when the next flight is. She says tomorrow. That will be $100 please. Okay the flight was 206.00. $45 to add a bag. One way. I am upset at this point but I realize rules are rules and I was late. I take a deep breath and take $100 out of my wallet. She then says, we don’t accept cash but. No exceptions. At this point I am overwhelmed with anger. I have had so many bad encounters with this airline and have finally decided not to fly with them anymore. They find a way to get their money and their customer service is terrible. The plane is small and all snacks cost. They don’t care about their customers and they don’t allow free carry ons anymore. You will be charged $55 at boarding if you try to bypass them. It does not matter the size. Spare yourself the agony. It’s not worth saving the few extra dollars because in actuality you don’t. I would much rather be slammed on my face flying with United Airlines than to give spirit anymore of my hard earned money. If I could rate them anything lower than 1 star, I most certainly would have....

You have officially lost a repeating customer, undoubtedly because of the STAFF at LAX, specifically Paty and Julie (supervisor).

I don't often write bad reviews, and I fly Spirit often (part of their Saver$ Club). I do this for affordability, especially for unexpected business/personal travel. But I can confidently say...I will, NEVER, fly this airline again.

The staff was trying to gaslight me into believing I missed my flight...when in reality, my flight was delayed, AND THEN, the flight arrived early. So, the SUPERVISOR, Julie, quite LITERALLY told me that she made a CALL at the airport -- to passengers --because the flight arrived early. One cannot be at the airport EARLIER when you have detailed to your customers that the flight is DELAYED. I was ONE of MANY impacted.

But it doesn't stop there...in fact, I was speaking to a woman named Paty right before the supervisor (Julie). Paty started cutting me off and talking back at me. Respectfully, I mentioned to her: "I am being respectful, there is no reason to raise your voice." I also mentioned to her that I've worked through many, many customer-facing jobs over 10+ years, and there is no need to be rude to a customer. Ever. In my opinion (not vocalized to her), as a business, Spirit staff members should understand the value of who contributes to the livelihood of the business and wages, and that is always, always, CUSTOMERS. She dismissed me saying I could go speak to her supervisor, who was clearly with another customer. She turned around and went to her colleague to physically show me her dismissal. I was genuinely surprised about her manners, so I stayed in place waiting for the supervisor.

The supervisor said to come to HER. Julie (supervisor), behaved even worse. The difference with this staff member is that she repeatedly (3-4 times) cut me off. Interrupting what I had to say, but a CUSTOMER should be able to VOCALIZED their CONCERNS. I also respectfully told her to allow me to speak because that was a rude gesture on her part. She became condescending, treating me like a child, stating that was her approach, that she was direct, and then dismissed me by telling me I should talk go to talk to customer service by handing me a phone number on her card.

BUT WAIT, after I politely asked to have her give me the options for a flight, I put down her pen at the desk, which was within her reach, and she honestly didn't have to go out of her way to say, "Can you please give me my pen?" when it was clearly within her reach. At this point, that was the last straw, so I walked away, and said, "No." She quite literally RAISED her voice so loud while I was METERS AWAY and said "BYEEEEEE." I don't use this word but it was petty.

Unprofessional, disrespectful, and bad business. I'll be reaching out to...