So I’ve attempted to contact this company on multiple platforms and I cannot get a response. I call the phone number and no one ever answers nor replies to the VM. I’ve tried to reach out to them on their website and it doesn’t go through nor does anyone reach out to you. I’ve sent requests on Yelp and Facebook but again, nothing.

I bought a bottle of their Derringer brand for $90, and it was horrible. I bought this version twice before and it was great but this time it was disgusting, it tasted like old socks soaked in mildew. I attempted to drink it twice and both times it was unbearable. So to reach out to the distillery and ask if it was a bad batch or an issue with the bottles or corks, they just ignored me.

I had a chance to go to the distillery in person and it just so happened that they were closed for two weeks to do maintenance. And the worse thing to add insult to a customer, their mural on the wall outside of the facility states “ You’re important to our Future “ but if I can’t call and talk or leave a comment or complaint, then how important am I?.

I’ve enjoyed Rabbit hole in the past but as a veteran and bourbon lover, it’s time to move on from them and try someone that IS interested in its customers input and will work to make things right.