My daughter requested this experience as part of her birthday celebration. I combined our reviews to give it a three. I was disappointed to find a large pillar blocking my view of most of what was going on, so had to rely mostly on listening. Good things were the service. Everyone was very friendly and the woman waiting the table gave us some of the best service I have ever received. Unfortunately, she disappeared after serving and while there was an envelope for actor tips, there was not one for her.
Areas for improvement would be venue. As noted previously, it became basically a radio type drama with occasional glimpses of actors. For anyone elderly or with hearing difficulties, this made it very difficult to even begin to keep track. Another suggestion would be to provide more than one set of clues per table. With only one set, one felt one had to be rather aggressive to get to read them and did not want to push to be able to refer back to them. Since they are only laminated sheets of paper, perhaps it would be possible to provide a set for every two people. Also, take a pen. The pencil provided makes any notes you may take very difficult to read.
I can't say it is an experience I would want to repeat, but my daughter enjoyed herself and said she would go back if given the chance, so I will call...
Read moreWe had a good time with the show and food. I would recommend going however my issue is with Jennifer who handles the reservation and money. We were suppose to go to an earlier show in the month but had a death in the family 5 days before the show. My wife's father passed away and his funeral was on the day of the show. We contacted Jennifer 5 days ahead and she informed me that to change the tickets it would cost me $40.00 extra per person. That's an extra 160.00 we had to pay for 4 people. The web site says $20.00 but she charged $40.00. I understand it was within their 7 day policy but there should be an exception when it involves something like a death in the family. We paid the extra and we enjoyed the show however I can see the people that run this have no compaction for others and just seem to be money hungry.
In response to the owner. 5 days should be ample time to change the meals and the tickets especially since you have been doing business with the venue for so long. I'm sure someone else probably bought the tickets we were going to use therefore making up the difference. There is no excuse for taking advantage of someone charging double what the website says in their time of family grief...
Read moreMy husband and I went with his parents to the 9/11 show. It was his mother’s birthday yesterday. Let me lay this out honestly. For nearly $260 for the four of us, the overall experience was a bit disappointing. This being said, the employees were wonderful. Great service and everyone was polite. The actors were good as well. The overall show was a bit lack luster. We were expecting more of a spectacle with the story: where was the build up to the climaxes/deaths? Could the deaths be a little less cheesy? There was lack of props, distinguished costumes for the none guest characters, and no scenery. The only clues were paper/QR code. The space is harder to navigate because of the pillars in the room. The “award winning food” chicken dish was well cooked but came out cold, dinner roll and croutons in the salad were soggy, and the main dish lacked seasoning. They do provide salt and pepper which we used.
Directors, show writers, chefs, any people in charge of these events, please do better. You have hard working people who are good at what they do, who are kind, but need more support and creativity to create the show that is worth the near $70 admission per person for your...
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