We have been coming to the Butterfly house the last 3 years! We come for our family trip every July or august. It’s also a great experience and super friendly staff with knowledgeable information. However, this trip today was not the warm kind of greeting we typically get. The young woman working the front counter was super rude and didn’t seem like she wanted to be there, she wasn’t friendly towards families. Not just us I know, but even those waiting in front of us. Also, previous years the staff inside come around with warm smiles and give our kids fantastic information. However, this time they were very cold and very stern, my son was just taking a photo of one and she came by and said to put it away. My other child was sitting and one literally landed on his hand and she walked by and was quick to jump to conclusions that he picked it up with his finger. Even the picture I took of him it clearly showed it landed on top of his hand. It’s still clean as usual and beautiful butterflies. Just this visit in wasn’t the friendliest and the staff definitely made it a negative experience at times. We visited today 2x in one day and got the same negative vibes. Of course we will be back next year to support but I hope their staff can give a better more positive experience as they did years prior to make it more enjoyable for families.