My family and I went to the cliff dwellings today. The dwellings themself are nice, well maintained and educational. The views are gorgeous. However, the museum/gift shop staff was absolutely awful. My ten year old son and two of his friends came into the store. We were about 10 steps behind them when some grouchy employee told them they need to stay with their parents. They weren’t misbehaving, bumping into things or causing any problems. They were walking and talking. My daughter (16) had gone to the bathroom and when she came back, she heard one of the employees say “Is it just me or have the kids here been really bad today? Earlier, I wanted to drop-kick one of them into the canyon.” This is a place that’s full of kids, and parents bring them for education. What an awful approach to have toward children. Before going into the museum area (which is about 10 feet in the middle of the store), my husband bought me a hat which I put on. After looking at the museum, the kids wanted some candy. As I was standing IN THE STORE talking to the boys about what they wanted, the girl behind the checkout asked, “Ma’am, do you have a receipt for that hat?” Again, I was still in the store, nowhere near an exit or trying to go to the museum area. I told her my husband had just paid for it. As we were checking out, I told her I thought it was incredibly rude that she would essentially accuse me of stealing a hat for no reason, when I was still in the store. If she didn’t know that it was paid for, it would make sense to ask me as I was checking out (‘Do you plan on purchasing the hat too?’), or if I was leaving with it and she wasn’t sure, but she interrupted my conversation with the kids in the middle of the store for no reason. Neither of these were bad “customer service” experience; they were essentially employees going out of their way to be rude to people.