Kohl's — Attraction in Mansfield

I brought a Aroma Portable Expresso Maker 3/9/25 at Kohls store 1181 Mansfield, Tx. The cashier couldn't get the item to scan so she typed in with another code which I didn't realize. I used my Kolhs card for the purchase. After changing my mind, I tried the return at this same store as well as a Keller store. They could not find the purchase. I went back to the Mansfield store to return again Sat 5/3 and they couldn't find it. My 3rd attempt to do a return. I didn't have the receipt at first since it was on the store, Kolhs card. They should have been able to track it they said, they couldn't. I got home, found the receipt and immediately called the store back and spoke with Mgr Fernando after seeing the cashier rang it up as an apparel item which doesn't match the item skew. Fernando was very nice and understanding. You will see attached, the Kohls website pulls up the skew that the cashier scanned as a Jr. Crew pullover shirt? The skew she used is entirely different. Fernando says to bring it back in and he would credit it. I told him I lived far and will come soon. Since I love 40 mins from this store, I had to make time to come back. When I went back in the store yesterday, Fernando wasn't there. A lady manager took the receipt to the back and told me I would have to wait when Loss prevention could view the tape. They of course were not there. This frustrated me. So this store after their cashier rang it up incorrectly, I have driven 4 times to return 40 minutes away and it's a product on their shelves refused to credit my account again and after Fernando said he would, I told them that. They could have called him even if he wasn't there. I think he was on lunch they said. I also had to make a payment since it was due. The store manager Jorge refused to take it back telling me the same loss prevention needed to view the tapes although that person isn't in the store today. When I asked for corporate 262-703-7000, the number sends you in a circle with no one answering. I also called the number the owner just posted which was a waste of time as well. Kohls doesn't have an customer relations area for complaints and the only people you get is customer service or online who has no clue. I will be canceling my long time Kolhs card because of this but they better credit my account and refund my payment. I will not make another payment on this account. That Mansfield store is the worst. I should have known when I went to check out how during this coffee purchase how distracted the cashier was. She was busy chatting with the other associates and I had to say are you going to ring me up? If you look at the photos, even a blind person would see the cost of the coffee make minus the $5 rewards is consistent to what I brought and not this junior apparel item, that's how incompetent the store manager was. Look at the situation and do the work instead of being inconvenient to your customer to burn gas 3 to 4 times on a mistake your store caused. Rediculous. To the owner's response: Send a private message when everything you needed is attached in the photos. The day of purchase, who rang me up and the ID which is trackable. The phone number you gave does not resolve a complaint, just a bunch of sorrys, we don't have that information or can help you. You should have responded, go back to our store and we will credit your account fully plus have credit services refund your payment you made. That's how you...

The reason for the low rating is Evelyn, who works in the Sephora department. A sales had been extremely helpful in locating and selecting the item I purchased. Additionally she suggested and walked me through updating my Kohl's rewards information. Once done I asked if she had a sample I could take with me. She said yes then reached under the register and fumbling through many samples then, pulled out a small card. She scanned a small 2" folded card that showed up as $0.00 on my receipt. Another salesperson, Evelyn was watching and approached with a disapproving look and tone. She said something I never heard, samples are given to those who purchase the sample brand. According to Evelyn because I purchased from the Fenty line I did not qualify for a free sample. This was not gift with purchase, it was a small maybe .01 oz free sample which probably should have been displayed and accessible to passersby. The purpose of a sample is to try something new and different. Evelyn created an unnecessary, unwelcoming and awkward checkout experience. The other young lady had already showed me the sample, told a little about it and asked if it was something that interested me. She had already scanned it and now stood there frozen as Evelyn repeated - we don't usually don't give samples when you don't buy that product line. I let her know that may be the way she "usually" rations out samples, but I will be taking the free sample and...

I applied for a credit card in-store (first time ever) because I wanted the 40% off discount but my application was denied or so I thought. Then I received my credit card in the mail. No 40% off coupon. I called Kohl’s online customer service and after about 35 mins, they sent me a 40% off coupon. This is when I went into Kohl’s in Mansfield to use the coupon. After shopping around and standing in line to pay (Sep 30th, 6:45pm) I was told they couldn’t scan the coupon Kohl’s emailed me even though in the email it said it could be used in the store or online. The cashiers didn’t know how to add the coupon/get the barcode and they asked their young female manager who dismissively told me they couldn’t do anything without a barcode and that was that. No attempt to help the cashiers figure it out, didn’t take the time to even look at the email or try to help me, she even could’ve just given me 40% discount or taken 2 seconds to realize it was actually pretty easy to add the coupon to my Kohl’s wallet in the Kohl’s app. There was a line behind me and I didn’t want to be a bother so I just left. I bought two pairs of shoes and a comforter from Kohls.com after adding my coupon to my wallet so it worked out for me but this is just a heads up to the STORE manager that they were struggling big time even your manager. Might want to retrain them all. Or just retrain your manager who is leading by (very bad) example. Note: cashiers...