Planet Fitness — Attraction in Matthews

Update 5/6/25: Generally, I love this Planet Fitness. And they are keeping the place clean and the paper towels full which helps me do my part and clean my equipment after each use. My Only criticism that remains is that it is nearly impossible to do the 30 minute workout circuits In 30 minutes ( Unless you skip machines) Then you get out of there in 30 minutes. Why is that you ask? Folks surfing on their phones, Sitting on the machines, Laying their mats uncomfortably close to any machine that you want to use Today in the 30 minute workout center actually claiming a machine by keeping their keys on top of it while they worked on a mat. This is really easily fixable if the staff Enforced the signage about the 30 minute workout circuits out center. Now I’m really not complaining that much because it is a great value for the money. But c’mon folks One of the other things that sold me on Planet Fitness was the 30 minute workout circuit. Sometimes it’s filled with more frustration than satisfaction. Again, as a really great leader that I used to work with told me once “ You’ve got to inspect what you expect”. I can’t imagine that I’m the only one that gets a little frustrated when you can’t finish a 30 minute workout circuit in 30 minutes. Fix this and I would give them 6 stars:) I dropped it to three this time because it appears as though there has been no effort to rectify any of this since my last review about six months ago:(

I love planet fitness Matthews. I really do. I am 55 and getting in the best shape of my life. Staff is very friendly. I have a few concerns which keeps my review from being a 5. I do the 30 minute circuit and the ab circuit and cardio. It is really working for me. A couple big-time annoyances though. For both Ab And stretching circuit and the 30 minute workout. Some folks don’t seem to understand that we’re here to work out, enjoy ourselves and move on with our evenings Case and point-I I was waiting for my last ab machine this evening and a young lady got on there and stood there playing with her phone for 10 minutes. I didn’t really have the time to count, but I counted. No one really seems to be monitoring for 30 minute workout either. I mean, I get taking a break between sets but talking on the phone and surfing your social media while others wait for machines Is a bit annoying. They say that they’re monitored by staff regularly. Perhaps. But obviously not enforced. Again, I love planet fitness Matthews But the lack of monitoring really slows down my workout and lays me from moving onto my evening. Can you help me out planet Matthews Matthews staff with a little bit of monitoring, please? In the time it took me to write this review The lady is still surfing her phone on the ad machine that I need to use. I guess I don’t get to finish my workout this evening. Please check the paper towels, a little more often. I really want to do my part to clean the equipment when I’m done with it. But it is hard to do when the paper towel...

I just moved to the area and called to see how to transfer. The lady already seemed annoyed to have to answer my questions. I am also 6 months pregnant so I haven't been able to use the gym anyways and I asked if I cancel how much it will cost for me to join back later and she gave me the current rates and said "Why are you cancelling? If it's medical we can freeze it." I explained that I'm pregnant and I have no use for it right now. With a real smart tone she said "Uhm well you do understand that you can still exercise during pregnancy correct?" as if I was stupid. And then said they wouldn't freeze it for that unless my doctor had restricted all physical excersize. I explained that actually my doctor doesn't want me doing anything more than walking and I'm not paying 20 a month just to walk on a treadmill when I can walk around my apartment. Nice to know she's qualified to give medical advice regarding what I can and can't do during pregnancy because NO I cannot exercise during pregnancy. Needless to say as soon as I got off the phone with her I called my home club to cancel my membership altogether. I don't want to transfer somewhere that the staff is annoyed to answer any questions, rude, and treats me as if I am uneducated about my own body during pregnancy.

Also I was told by the lady that all I had to do was call my home club to cancel and upon calling them I was told I would have to come in or write a letter. So not only was I given incorrect medical advice but information regarding how to handle my account as well. I will be putting the letter in the mail...

I wasn't going to make a review but decided it's best for other women to know. I was there about 2 weeks ago with my friend I was her guest and this employee named George really big guy kept following us and came up to us asking if we wanted him to train us. We kindly refuse but he stay and continue to talk to us. We were very uncomfortable but went with it anyways. My friend went to the lady's room and I continued my workout and he came up to me and asked me for my number for "the future just incase I ever need someone to train me" I asked if he was a trainer and he said no and that he was just trying to help, he loudly sighed and left. With how comfortable he was to ask a member/guest for their phone number I feel like this isn't the first time this has happened and the fact that he wasn't even a trainer makes this even weirder. My friend and I left after that and haven't been there since. I just wanted to warn other people and hopefully management does something about this employee as we are suppose to be able to workout without being harassed by an...