Ulta Beauty — Attraction in Midvale

Worst experience ever. I called the salon to see if anyone was available for a walk in. Spoke with Linda and she said yes come on it. I got there within 20 minutes waited for her to finish with another customer and then she took me back to the chair. As soon as I sat down her appointment whom was 130 late walked in and so she sat her down as well right next to me. (Linda was thee only hairstylist in the store keep in mind.) She also wanted a cut and color done. Linda started rotating between the two of us which took way to long. I had color on my head for way to long while she continued to do the other women's foils. She told me I would be done drying in two minutes and came back 25 to 30 minutes later. Washed me out (very rough, my scalp still hurts from how careless she pulled her fingers through my hair.) then she put a conditioner in my hair that was only suppose to sit for ten minutes then rinse and then add more for ten more minutes. Left this sitting on my head and me laying in those uncomfortable chairs for just about an hour. While I was sitting and waiting Linda then took a THIRD client!!! Are you kidding me? One women to three cut and colors. I ended up having to call the manager from my cell phone with my hair still not washed out. Manager comes and immediately asks the stylist to speak with her. Two minutes later Linda came back and began to wash my hair out and start pretty much arguing that she told me it would take that long, etc, etc. I was there from just about 2pm to 5pm. For one color and I walked out before she even cut my hair! They tried to charge me 117 dollars. Long story short I should have gotten my service for free because of how crappy and how long it took. I ended up paying for just the product and left completely pissed off. The manager was not sincere at all and made me wait a good 15 minutes more just to discount my receipt. If I could rate lower than one I would. Terrible place to have...

i felt very disrespected and ignored just to help meet a quota. i've shopped with ulta for years and have gotten the pre-approval for the store credit card before.

today i was stopped by the GENERAL MANAGER ALEX on my way to get checked out to talk about their "early 4th of July 20% off sale" i tried to acknowledge that and move on to check out when he kept insisting for me to apply for the discount and that it was "not a credit card!! just an early discount and have nothing to do with the card." after more pressure from him i gave him my number and he pushed through the application, despite me continuing to say, "i don't want the card, i know I'm already pre-approved, i don't want it, i don't want to apply." he then continued with "no this is just the sale! then you can decide if you want the card" at the end he rung me up USING the credit card, again despite me just asking to pay for it in full with my debit card, right then and there. he said "no I'll get you a number for that!" (i was not given an account number) he pushed everything through without even asking me, handed me my receipt and said bye.

i am extremely disappointed and very discouraged with the service from this location. I've tried coming here before since it is close to my work and apartment, and they have consistently given poor, rude, and disrespectful service. i am even more disappointed seeing this kind of behavior from a general manager. i know there are quotas to meet, but i am a human being and you don't know my financial situation to force me into a credit card. if a memeber of management higher up could reach out to me to discuss this further, that...

I am a diamond member. I go to ulta all the time and Jillyn is the only person that has ever motivated me to do the survey. We went in for a very special experience. I took my 15 year old to learn about makeup and to buy whatever she liked. My daughter is extremely shy and Jillyn immediately brought her out of her shell. She was approachable, loving, funny, she took her time and she got her on her beautiful feet with all the new things that we purchased. We spent over an hour with Jillyn and ended up spending $267 on makeup based off of her recommendations (I actually lost the receipt from the purchase but loved her so much that I wanted to take the time to brag about my experience). This is a memory that will always hold a place in my heart. It was such a special day for a mother and daughter. No one could have done as amazing of a job as she did! After we got her makeup done, she introduced us to an amazing hairdresser that we plan to see soon because we would trust anything or anyone that she recommended. Jillyn took a VERY shy 15 year old and transformed her into a girl that looked into the mirror and saw what everyone sees in her for the first time, beauty! She has been so much more confident with her new routine and we have you to thank. I will also note that she was considerate about her age and picked age appropriate shades. I would love to hear that Jillyn Is employee of the year this year. That’s how much this...