The hotel is gorgeous, especially the lobby and other common areas. The historic art deco design feels very classy and high-end, but sadly this does not translate very well to the guest rooms.

I'm a corporate traveler with Diamond status because I stay in a Hilton property 40-45 weeks a year. I booked a 'king deluxe' for a short two night trip, and I was happy to see a complimentary upgrade to a 'king superior' room before I arrived. I have a significant allergy to feathers, so I always request a feather-free room at booking. The hotel accommodated this request, and all seemed perfect until I got to the room.

The room décor was also very nice, but the most notable thing was the blast of cold air I felt when I entered the room. So I punched up the number on the thermostat from 65 to 72, got settled in, and sat down to do some work. Over an hour later, the temp had not moved. I put on my coat and gloves and called the front desk for service. They sent maintenance up right away, and after working on the unit for a few minutes, he said all was good to go. Except another hour passed and the temp had only moved up to 67. I was freezing, so I called the desk again and asked for another room.

A few minutes later, I am informed that the only feather-free rooms available are doubles. That's a significant downgrade, so the alternative was for maintenance to bring me a couple of space heaters. Great, fine, it's a short stay and moving rooms is a hassle anyway. Maintenance brings me the tiniest space heater on the market. I can only have one, though, because the wiring in the room is old and there is only one circuit, and using two would likely knock out the power in the room completely. Holy fire hazard, Batman.

In the end, the room never got above 70 degrees, and I had to make use of the blanket in the closet that was meant for the sofa bed. While 70 degrees might be the perfect temp for some people, it was not comfortable for me, especially since the outside temps were in the 40s and 50s and I live in Atlanta.

The rooms also do not have microwaves or refrigerators, which would be an issue for me if I had a longer stay. Finally, the tech in the room is outdated. The TV lacked any smart features and the remote didn't work very well.

While I understand maintaining the historic ambiance, the hotel really needs to invest in updating the heat and air. After reading through the reviews here, I can see it's a very common theme, so I know it's not isolated to the specific room or floor.

And after this whole ordeal, the only thing I was offered was a downgrade. Yikes.