Planet Fitness — Local services in Milwaukee

I am writing to express my deep dissatisfaction with the recent experiences I had at Planet Fitness, specifically concerning Nyeli's attitude, unprofessional conduct as a manager, and the wrongful termination of my account. It is with disappointment that I address these concerns, as I have always regarded Planet Fitness as an establishment that values its members and provides a welcoming environment for all.

On May 30th, I had an interaction with Nyeli at the Planet Fitness location -101 W Wisconsin Ave, Milwaukee, WI 53203- where Nyeli serves as the manager. Throughout our conversation, Nyeli's attitude towards me was notably passive-aggressive, which is highly unprofessional for someone in a managerial position. Nyeli's behavior not only created an uncomfortable atmosphere but also failed to uphold the values of respect and inclusivity that Planet Fitness stands for.

Furthermore, I was taken aback by the judgmental comment Nyeli made regarding the size of individuals she had seen in comparison to myself and my friend. Such comments not only reflect a lack of professionalism but also go against the core principles of Planet Fitness, which promote a judgment-free zone where all members are encouraged to work towards their fitness goals without fear of criticism or prejudice.

In addition to the issues related to Nyeli's attitude and unprofessionalism, I must address the wrongful termination of my account. It is my belief that my account was terminated without just cause or proper notification. As a loyal member of Planet Fitness, I have always adhered to the policies and guidelines outlined by the gym. Thus, the sudden termination of my account without a clear explanation or an opportunity to address any alleged violations is both unjust and disheartening.

I kindly request that Planet Fitness thoroughly investigate the circumstances surrounding the termination of my account and provide me with a detailed explanation for this action. I believe in the principles of fairness and due process and I expect Planet Fitness to uphold these principles when dealing with its members. Should it be determined that my account was wrongfully terminated, I request that the necessary steps be taken to reinstate my membership promptly.

Furthermore, I urge Planet Fitness to take immediate steps to address the concerns raised in this complaint. It is essential that Nyeli exhibit professionalism, fairness, and a commitment to creating a positive and inclusive environment for all members. As a representative of Planet Fitness, Nyeli's actions greatly impact the reputation of the gym, and it is crucial that Planet Fitness uphold the high standards expected of a...

Complaint Regarding Unprofessional Behavior of Manager Nayeli

I am writing to express my deep disappointment and concern regarding the unprofessional behavior displayed by Manager Nayeli at the downtown Planet Fitness location. As a fellow manager myself, I value professionalism and believe it is crucial to maintain a positive and respectful environment for both staff and members.

First and foremost, I want to emphasize that I have been a dedicated member of Planet Fitness for a total of four years, visiting various locations on a regular basis. Throughout this time, I have consistently had positive experiences with the friendly staff and the clean workout environment, which is why I have recommended Planet Fitness to numerous individuals in the past. However, I regret to say that my encounters with Manager Nayeli have been far from satisfactory.

Not only have I personally experienced unprofessional behavior from Manager Nayeli, but she also took it upon herself to target and ban my friend. This action was solely based on her emotions and not on any actual misconduct or violation of the gym's policies. Instead of attempting to defuse the situation and take the higher road, Manager Nayeli continued to escalate the conversation, disregarding any sense of fairness.

As a friend of the individual involved, I find Manager Nayeli's actions to be highly unprofessional and disappointing. It is disheartening to witness a manager abusing their authority in such a manner and jeopardizing the reputation of Planet Fitness. A manager should always prioritize fairness, objective decision-making, and maintaining a positive relationship with both staff and members.

I kindly request that you address this matter promptly and take appropriate action to rectify the situation. It is crucial for the reputation and credibility of Planet Fitness that incidents like these are thoroughly investigated and appropriately handled. I sincerely hope that my complaint will result in the necessary measures being taken to ensure that all staff members, including Manager Nayeli, adhere to the professional standards that Planet...

I was an Xperience fitness member that had my membership automatically rolled over to Planet Fitness when they bought my gym. I was told my several staff, at two different locations (called to confirm accuracy of info I was told) that Xperience Fitness members would get a free month with Planet Fitness while they choose if they will continue being members of the gym. We had until August 17th to either cancel or choose a Planet Fitness package or we will be charged the Xperience Fitness rate we had when they closed. As a car-less individual, both closest PF gyms are a significant bus ride away, though I made the trek to at least try out the downtown PF. Several days later, while checking my credit card statement, I see a pending charge from PF for next month's dues. We hadn't even hit August yet and I had never confirmed continuing with the gym.

You can imagine what happens next- the endless rounds of calling and speaking to clueless staff and a manager that is never available. I was told by one staff that I had to come in person to address it when the manager was available between 8am-4pm- exactly most people's work hours. UTTERLY RIDICULOUS. I had to contact my credit card company to file a dispute. The dispute when through and a charge back was issued, only for PF to charge me AGAIN with an added late fee. Had to take a half-day off from work to go figure out out in person. The only redeeming interaction was with staff person Robert who quickly waived all of the fees and cancelled the membership I never consented to. PF told clients that they had until mid August to choose then snuck in a membership charge in July and made it difficult to get it resolved.

Due to this gym's lack of communication, lack of staff training and lack of business ethics, I would not patronize them in the future and nor would I recommend...