AMC Destin Commons 14 — Attraction in Miramar Beach

We've had an AMC Stubbs card, ever since they first started doing it. I still have the original one in my wallet It's well loved and used. Our local AMC theatre, before we moved down here, was almost like our home away from home. We knew most of the people who worked there and they knew us.

The family and I have been to this particular location five times, BEFORE the Grande Boulevard theatre was built. And each and every time we went to this AMC theatre, over a six month period, the guy behind the concession counter makes the "Soup Nazi" from the old Seinfeld TV show, look like a friendly, giving person.

There's two lines formed in the lobby, for different classes of people. There's a line for those who want to pay extra, to get their popcorn first. Then there's a line for all the regular people. And if you accidentally stand in the wrong line, the "Popcorn Nazi" is very vocal about it and feels the need to treat you like dirt, because of that oversight. I never heard of this before. Our old AMC theatre didn't have these lines. So I thought the folks with a Stubbs card fit this "classification"? Apparently not. Mea Culpa.

And it wasn't just us. While getting into the correct line, others came up behind us and got the same treatment. Then while we were on the plebe line, we witnessed three other groups get admonished very audibly.

Something told us this happens regularly, and the Popcorn Nazi is burned out at his job.

The following times we've been to this theatre, we witnessed the same treatment to others, who had never been there before either.

Then there's the hostility about getting popcorn refills. The interrogation people get when they want a stupid popcorn refill. The IRS isn't as belligerent.

The sound is great and the quality of picture is great.

But the management is probably better suited regulating the terms and limitations of those sent to spend their afterlife in HELL, than they are suited to manage a commercial services location. The rules and hostility at this theatre have made us see films EXCLUSIVELY at the Grand Boulevard Theatre called "New Vision Theatres Boulevard 10", over in...

To Whom It May Concern,

I am writing to formally express my deep disappointment with the poor customer service my party and I received at one of your AMC locations on the morning of 6/9/2025

We attempted to purchase three tickets for the 11:30 AM movie, intending to relax and wait after arriving from a flight. We were carrying small backpacks containing only clothing—items that easily fit under an airplane seat and would not cause obstruction or disturbance in a theater setting.

To our surprise, we were denied entry with no clear explanation. The theater was not busy—there was no line, and the showing was far from sold out. When we requested clarification, the manager stated that our bags were not allowed. This contradicted our prior research, as AMC’s own policy states:

“AMC Theatres allows backpacks, but reserves the right to inspect them or deny entry if a guest exhibits suspicious behavior.”

We were neither exhibiting suspicious behavior nor being uncooperative. In fact, I politely offered to have our backpacks inspected or even purchase additional seats for them to eliminate any concern about space. This reasonable offer was dismissed, and I was met with an unprofessional and rude attitude, particularly from the manager, who seemed irritated simply because I requested to speak with her.

What made the situation feel even more unjust was watching other patrons—such as mothers with large diaper bags and guests with shopping bags—enter without issue. The inconsistency in enforcement suggests selective application of your policies, which is unacceptable.

We clearly stated we were from out of town and looking to enjoy a film quietly while waiting for our next travel leg. Instead, we were treated with unnecessary hostility and inflexibility on a quiet Monday morning, when the theater was virtually empty.

This experience has left a very negative impression, and unless rectified, I will not be recommending AMC Theatres to others. I hope this complaint is taken seriously, as such treatment toward paying guests is both unprofessional and...

Absolutely Disgraceful Experience, Zapora Should Not Be in Customer Service

I’ve been an A-List member for years and have consistently visited the theater 3–4 times a week. After what happened tonight, I’ll never set foot in one again.

My wife and I showed up for our movie, tickets already purchased online, only to find the doors locked before showtime. We were stuck outside knocking for 15 minutes, no staff in sight, no signage, no explanation. Finally, we had to enter through the exit door, just to attend a movie we paid for.

Then we met Zapora.

Rather than acknowledging the clear inconvenience we just went through, Zapora greeted us with immediate hostility, acting as if we were the problem for being “late” even though we were early and locked out. When I calmly said I didn’t want to argue and just wanted to enjoy the movie with my wife (our date night, no less), Zapora threatened to call the police on me. For what? For asking to see the movie I paid to see?

It wasn’t just unprofessional. It was insulting.

Zapora’s attitude was combative, lazy, and entirely unfit for someone working in customer service. All she had to do was scan the ticket and do her job. Instead, she escalated a non-issue into something ridiculous and threatening.

Because of this unacceptable treatment, I’ll be canceling not only my A-List membership but my entire family’s. I’ve spent thousands of dollars over the years at your theaters, and thanks to one employee’s rudeness and total lack of professionalism, it’ll be years before I ever...