Ortho Mattress — Attraction in Monrovia

My story is too long but all i can say is that i will never buy a mattress here again. After having some issues with the delivery, i called and spoke with the person who said he was the manager. After explaining the situation to him, he told me he couldn't do anything and that the issue i had was my fault. Oh no I said as the salesman didn't give me correct info about having to use a bed frame from Ortho. The manager again said it was not Ortho's fault and wouldn't even give an apology. He said that the customer is not always right and he hung up on me because I raised my voice at him. When i called back he would not answere. Since i was nearby, i went to the store and told him who i was. We went over the same thing and he kept insisting it was my fault. I did raise my voice again and he moved back and said I was scaring him. Oh please, I'm a 65 year old woman with back and knee problems. When i asked his name he wrote Alex on one of the business cards. He lied about his name because when i called the store on Monday I was told they had no Alex working there and that his name is actually EMMANUEL. He was very rude and i don't understand the good reviews. He must have been having a very bad day because he acted in a very histrionic fashion. Suffice to say, i will never shop at...

We wanted to take advantage of some Labor Day mattress sales this year, so we made the rounds at the usual places: Mattress Firm, Sit N Sleep, etc. Most of the people we talked to at those locations had an air of pretentiousness when it came to their abundant mattress knowledge. That coupled with hint of sleazy salesman vibes and some noticeably tired sales pitches left an overall off-putting taste in our mouths after visiting 3 different mattress stores.

Happy to report that that was not the case with Brian at Ortho Mattress in Monrovia. He was very….normal. Easy to talk to. Not pushy and just pleasant to chat with. Didn’t get the sense he had some sort of weird ulterior motives aside from making us happy with a purchase. Not only did we get a quality mattress that we’re very excited about (at a great price), but we are also much, much happier to give our business to someone like Brian then some of the people we had spoken to earlier in the day.

Give this location a try if you are looking for a mattress and are in the area (we actually live in Pasadena) and...

My family and I made a weekend trip to this store to price out mattresses. I wasn't picky, but my husband sure was. We brought along our big-mouth baby and pitied the poor salesperson who got stuck with us. My husband put his game face on and got ready to play hard-ball. We didn't need to though. Our salesperson Emmanuel was GREAT!! He entertained our little monster with a balloon. Then he had us narrow down our choices in an almost a scientific way. We didn't feel like we had to wheel and deal, because he had our best interests in mind. He guaranteed us we'd like our final choice and we really did. My husband and I have very different sleeping preferences and he came up with the best compromise. We were very happy with the price and love the topper and pillows that came with it. Then he said we could have it delivered on a Sunday in a matter of hours. I barely had enough time to clean before the whole set arrived. We could not have asked for a better buying experience! I've referred my friends and family to Emmanuel at Ortho Mattress...