American Signature Furniture — Attraction in Murfreesboro

I cannot believe this is happening.

We purchased a couch and loveseat on 9/19, set to be delivered 9/26. 9/21, someone called us to tell us that the couches were in back order until 10/23. I said I can't wait a month and to change the order (which was put on their synchrony credit card). 15 minutes later, the sales agent calls to tell me that the loveseat is on back order til 10/23 but they can get the couch here 9/26 still. I agreed. She calls back an hour later and says that since it was cancelled and repurchased, we Pilsner get the couch til 9/27. One day extra, fine.

9/25 they call to tell us the window of drop off. We missed the call but called back twice for it to ring 100 times with no answer. Finally someone answers and we confirm Friday delivery (9/27). Get a text Thursday that they would be there between 11:30-2:30.

Friday 9/27 at 2:30, no couch. I call them. She said she can't do anything until the truck comes back but that it looks like the couch isn't available until the 2nd. She said someone would call me in 5 minutes. 15 minutes later, no call.

I called back and talked to some gal that said she had to wait for the truck to return to confirm there was no couch and she could cancel my order and she would call by the end of the shift which was 9pm. Guess what? No call.

I call Saturday and talk to a customer service rep who transfers me to the store. I explain this to a male sales agent and ask if we can switch the couch to manual from electric. He says he does it all and that it's a reduction is cost of over $600 and he would give back the delivery fee of 216. The couch would be delivered 10/4. He was going to put my name in "Austin's binder" and he makes sure that cases like this are taken care of. I should get a call Wednesday to confirm Friday delivery and if I don't get a call to call them.

Well, it's Wednesday and no call. I called and Austin answered. Turns out the order was never placed. The last note on the account was that I cancelled the couches period. WTAF.

Austin apparently can't make any decisions and I have to wait for the manager to be in the store tomorrow afternoon. He can't waive the delivery fee, he isnt seeing a difference of 600 in the cost, and the couch won't be delivered UNTIL THE 9th! Nothing can be done that I have to Wait yet ANOTHER 5 days. This is a joke right?

And to top it off, the two purchases and cancelations won't be cleared from the credit card for two billing cycles so I owe like 6k on it or will have to pay the interest? WTAF.

I'm not hopeful for this call tomorrow and I've already cried twice out of pure...

Update as of 6/29: I have provided phone numbers & my email address per your request below. I've also sent a follow up email requesting to speak with management. Why has no one reached out to me?

Wish I could give zero stars. I purchased my furniture on 10/30/21 & was given a delivery date of 6/10 with a time window of 3:30 - 6:30. On Wednesday 6/8 I received via text a request to confirm that delivery window - I promptly confirmed the window & received a follow up saying the delivery would arrive between 3:30 & 6:30. I made special arrangements to have someone at my house to receive the furniture starting at 3:30. At 2:30 I received a call from a delivery driver who said he'd be at my house in 10 minutes. I explained that the delivery window started at 3:30, and the driver became very argumentative. He called the store & had Ashley, the area manager call me. I explained the situation & sent her the screen shot showing a delivery window starting at 3:30. She stated that she could see it clear as day, and that they would have to honor that delivery window. She said she'd have the driver skip my house, do the next delivery on the list & come back. Ashley has not taken my call or returned my voicemails since that conversation. A while later I get a call from Ali, who stated she's Ashley's assistant. This person has zero business working with the public. She was argumentative, defiant, accusatory, smug & outright nasty. At one point she failed to mute her phone while making a highly inappropriate comment - it was clear she didn't realize I could hear her. She eventually hung up on me. After a few hours of trying to figure out when my delivery would be coming, I finally called the delivery driver back. He told me that Ashley had instructed him to drop the furniture back at the Franklin warehouse & go home. Through much conversation with a customer service rep at the Murfreesboro store, I was informed that Ashley told the Franklin warehouse/store that I simply hadn't been home at the delivery window & they'd been unable to reach me. I made 30+ phone calls to both Ashley & Ali, none of which were returned. I've left multiple voicemails, none of which have been returned. I have no idea when my furniture is coming, and the only person I can get on the phone is someone at the Murfreesboro store, who to date hasn't received a call back with any status update from the...

Buying this furniture was the easiest process and handing this company over 11k for said furniture. However, the delivery process and all the "needing repairs" at delivery has been beyond substandard. I am now going on 3 month of trying to get one of the pieces of furniture without some need of repair into my home and set up correctly. I order 9 pieces of furniture (counting a bedroom suit as 1) and I have had a third of those pieces either not show up, get damaged in the delivery process or get damaged in the set up process. When these things would happen I would be promised a call back that never came...then the person that was supposed to be calling me back would make up a story that him and I spoke that caused even more confusion in the process. I have an entertainment center/wall unit that I have paid over 3k for that has had multiple issues. It has been replaced now 3 times. One time was due to a scratch that it showed up to my home like that. The "repair" man that came painted it the wrong color twice (two different colors). I demanded that they replace that unit. When they finally did bring the hutch piece of the unit the 2 young adult males drilled the screws completely through the wood...nevermind the scratch that came on the hutch piece...So when they came back to replace the piece they damaged in putting it together they did not send the hardware due to someone at the warehouse threw away the bolts to new new piece. I am currently awaiting the doors on the entertainment piece of the wall unit to be aligned. They have already shown up here one time to do that but was informed when they showed up that they could not align them without new hinges. My thoughts are why were these not ordered prior to them showing up. Keep in mind this is a BRAND NEW unit for me not something I have had for a while that they are repairing under the warranty. At this point American signature has been to my home at least 6 times. Each time they schedule to come out it is a 4 hour window that I have to be at home for them to arrive. Thankfully I work from home but those of you do not be aware that the delivery of your furniture may cause you to lose hours at your job that even allowed for you to purchase the furniture...