GameStop — Local services in Murfreesboro

This isn't the first time I've had issues at this specific GameStop, nor will it be the last, and today's experience has left me frustrated with the abysmal customer service and mismanaging of my purchases. A few months ago, I'd put in a preorder for a game I was looking forward to. Understand that this is a 75+$ game, and when I had placed that preorder I'd been promised that I'd be getting a steel book to go along with it (A promised collectors item for anyone who'd bothered ordering the game in advance), along with making sure that this game was for Xbox. Today's the day that my game was supposed to come out, and while I'm at work, I send my family member to go get this game so I can play it when I get home. Mind you, this was placed under her name and her account, and by all means there should not have been an issue with her picking it up considering it was all under her name. There was a single man working at the store when she was there, and according to her was just incredibly rude and uninviting. He's making this incredibly difficult for no reason, at first telling her that she can't pick it up because she wasn't me ((AGAIN, despite the fact that it was under her name and her account)), and then making her take out her ID to be able to get the game she paid for in the first place. This would have been a nothing issue, maybe just a bad day for this guy, if he didn't give my family member the wrong copy of the game. Instead of an Xbox version like was preordered, we were given a PS5 version. She tries to go back into the store, but the man working had already locked the door behind her ((Apparently to go on a lunch break, which is fine, but at that point there should be two people running the store?)). She contacts me, and obviously I'm a little upset because not only is it the wrong console version, but there's no steel book like was promised. So I call them, and explain the situation. The first time I called, I was hung up on, and the second time I called I got a man on the other line, the same one that's rude to my family member. I explain the situation, and while he wasn't polite about it he says we can switch it out. I make a note to ask about my steel book, considering it was a promised preorder item. And he tells me that they only got 2 steel books delivered to their store, and sold them on a first come first serve bases, so I should've gotten the game earlier. Meaning my preorder item, which was promised to me the day I put the game aside, was sold to someone who didn't bother ordering the game in advance because they were there before me. Which is asinine. While my game was switched out, this experience has just been more needlessly frustrating than it needs to be, and isn't the first time I've had difficulty with purchases at this store. While I can understand having a bad day, there's absolutely no reason to be treating people the way this man did, both to my family member in person and to me over the phone. And I can understand a mistake, but when it comes to a game that's almost 80$, the last thing you do is sell their preorder item to someone who didn't pre-order the game and THEN give them the wrong console edition to boot! If it's any help, the person that handles my game/receipt is named Marvin, and considering there was only one man there during that shift it narrows down the possibilities by a landslide. Literally would not be making this review at all if the man has a different attitude, but it's one thing to mishandle my product and then be a jerk about...

I used to work for this store and my god has it gotten worse. The new store leader is inconsiderate with his employees and customers and doesn’t follow the basic structure of being a GameStop employee. I walked in, store wasn’t busy, I have no clue if he was doing anything, but he saw me and neglected to say hello and inform me on any new deals or anything upcoming. He also didn’t bother to check my rewards like I’ve had with other employees from other stores when I knew I had a new monthly $5 reward on my account. Also I was not aware of the new trade policies the company’s implementing, which is ridiculous when Play N Trade and Game Trader still offer cash. But I overheard him saying this to another customer who obviously became just as distraught as I was over it, but he spoke to her in a tone as if he didn’t care one bit. Like dude? What happened? GameStop is supposed to be far more engaging and interactive than this. I remember back when I was working for the store and the mall location was still around that if all of the stores were to shut down, Old Fort would be the last to go. With this new manager, it feels more like this one will go next and the S Rutherford Blvd location will be the last. Also I bought a new game and he put the god awful sticker seal on it that leaves residue once it’s been peeled back off. Fortunately, I took it off quick enough so that it wouldn’t leave any. I asked him not to apply it, but he said had to a part of store policy and procedure. That’s fine, but can you not at least express some form of emotion when explaining it to me.

ADD-ON (10/11/24): They changed they’re hours, again… I got off of work to pick up my preorder for DB: Sparking Zero and now that I know they changed their hours, I won’t be able to pick it up til Monday, but it doesn’t matter cuz of idiotic 48-hour hold policy. Cancelling pre-order at the first...

Marvin is a terrible employee, very rude, unhelpful, and very unprofessional. He was marching orders to the poor girl working, while she was trying to clean up and organize the store. He just sat on his lazy behind and watched some videos very loudly behind the register. All while, the counter is piled with random merchandise.

My partner and I were trying to do the 4 for $20 (games have to be under $10). We spent 45 mins selecting all of our games only to go up to the register and he wouldn’t do the deal because a game marked $9.99 rang up for $12.99 in the computer system. He was very unhelpful and disrespectful, when I asked about it, mind you I’m being very polite and friendly about the whole situation. He finally said he won’t sell it to me for $9.99 because he had to go by what was in the system, because no one had gotten around to repricing the games. Which as a consumer, I feel like that is wrong, because it’s not my fault you won’t get off your lazy butt and change the price labels, otherwise how am I supposed to know? Marvin, then didn’t offer to help or anything find another game option that we would like, but the other employee that was working very hard on getting the store put together, took time and offered to help us find something. Props to her.

Marvin is not a good employee, and I suspect he might be “acting manager”, but not a good...