Guitar Center — Attraction in Nashville-Davidson

Andy and Daniel of this store just displayed some of the worst customer service I’ve ever experienced. I came into their store to pick up $1,000 worth of equipment my best friend from ANOTHER GUTAR CENTER sold me simply to pick up at their store to save me an hour+ long trip from picking it up at his store. Pretty standard…

Upon arriving to pick up my equipment, I walk to the front desk, let them know why I was there, and asked if I could pick it up. I then told said person, Daniel, my friend sold me the equipment and I’m thinking of switching the speakers out for the Harbingers. I emphasized that if I did, I want the sale to stay in my friends name because worked with me for DAYS. He said “ok” and I asked if I could listen to the difference between the two speakers. He said ok and had me connect my Bluetooth!

I come from a commission sales background, and this is the point where you either get a manager to take over because it’s a sale you didn’t get commission on. Well, Daniel CHOOSES to continue to assist with full information that it was NOT his sale. After only 5 mins of listening, and me telling him I’d like to exchange, Daniel, talks to his incredibly young, incredibly snark Manager, Andy, off to the side where they are obviously discussing a way to weasel Daniel into a commission that wasn’t his after being told multiple times I want commission to stay as is.

Well, here comes Andy… Andy says, “ Well, since Daniel helped you, we want to make sure he gets a little something.” I said I’d prefer not, especially since he only helped me look at a speaker for 5 mins and it’s an EXCHANGE for goods I’d already purchased from someone else. I didn’t think that would be right to take another salespersons commission, especially after they’d help me for days. Anyhow, I asked if I can just exchange the speakers and go, Andy refuses unless I am willing to give Daniel the sale. I said, “Excuse me!?” He let me know in a very smug, condescending way that I need to go do it at another store. I then took my entire dolly of equipment to my car myself loaded it up, after letting them know how dissatisfied I was with their service, and I left.

I’ve been a customer of Guitar Center for 25+ years, and my experiences have ALWAYS been pleasurable until now. Salesmen trying to weasel their way into sales they don’t deserve and conspiring with their managers to do so is one of the reasons there’s a distrust of salesmen from customers. Openly discussing sales splits in front of customers, and then refusing an exchange of goods that had not even left the store yet is unprecedented, unprofessional , and ultimately acceptable. Guitar Center, I hope some retraining takes place with these two because this is the absolute WRONG way to handle this situation or any...

They sold me a new $3799 guitar with a warped neck earlier this year. I was outside the return policy so I couldn't get a refund. The guitar was heavily discounted for President's Day. I thought I left with a good deal until I recently tried to get it setup at Blues Vintage and I was told that the guitar is uniquely setup. This is a Heritage Custom Shop H-150. The post that holds the strings of the guitar was adjusted high to compensate for the warped neck. I didn't notice these things because the guitar still played and sound good. I called this store and they told me they can have their tech look at it or I can call Heritage to file a warranty claim for repairs. You guys gave me solutions, but the fact in the matter is that you guys sold me a guitar that should have been sent back to Heritage for being defective. Instead you guys discounted about $800 off the price and sold it as it is. Those adjustments to the guitar could of been made by your guitar tech or Heritage before it was sold to me. Honestly, I'm really upset with you guys for selling it with those issues. I bought it at a discount so I am thinking you guys knew it was defective. That's a lot of money for something that should of been sent back to the manufacturer. I'm very upset at myself...

If I could give it zero stars, I would

Starts off by me bringing in a whole bunch of gear to trade for nothing… they said they would accept, and not accepting it

Took an hour to appraise the gear that they would accept, all for their system to not work a million different times and have to restart this process a million different times.

after finally getting it all totaled out and paid for, I told Them I wanted my item shipped to my house and not the store and they said they would update me when this happened in their system , three days go by I get no updates

They look into the system to not even find my order number, but then to find that The item I needed was all on backorder Without ever telling me in the first place

Needless to say, I got my money back and will not buy anything from guitar center again

Train your employees , everyone I dealt with was inadequate

Incident was the afternoon of 9/20/25 at rivergate...