RH Nashville | The Gallery at Green Hills — Attraction in Nashville-Davidson

On the evening of November 2, 2018 I went to the restaurant in RH located at Green Hills Mall in Nashville, Tn. I was there for a girls night out. We planned it for about a month and we were all excited about it, due to the wonderful ambience in the restaurant and store itself.

The night was going well until my server spilled a drink on me. It got all over me and the floor. I spent the rest of the evening wet and uncomfortable. The server handed me napkins and my friend assisted me in drying off and wiping my chair off. The Mgr eventually came over and apologized and offered to dry clean my garment. Although he offered to garment as a solution; I felt it would have more appreciated if he compensated me for a portion of my meal or even offerered a dessert.

As a business owner I pride myself in the satisfaction of my customers. After all, without customers, business owners have no business. That said, I believe it is incumbent upon Business owners and career managers to keep that in mind; especially if their primary expectation is for the customer to return. Furthermore, our attitude and level of compensation should reflect that. I was disheartened and dissatisfied at the level of customer service I received. I felt the attitude of the manger did not reflect good business philosophy. The manager offered me a half-hearted apology and he seemed unconcerned and as compensation he offered me cookies. Let me be clear, this was more about his inability to recognize that If you expect the customer to return , perhaps he should have considered a monetary compensation rather than his cookie offerA cookie offer would have been more appropriate for a child than an adult. After all, children do not pay the bill. If he would have appropriately offered a monetary compensation I would have been one impressed customer, and would have touted his resolution to others. I declined the cookies ( he felt bad after I addressed the issue and later brought cookies to the table anyway). which proved he did not get it!!!

The gist of this review is the customer service is not great and I probably...

WARNING – Be prepared for lots of problems with RH Orders

In the last 4 months we have ordered over $45,000 worth of furniture and hardware for Restoration Hardware. They have been horrific to say the least: Delivery dates on the website mean nothing – once they have your order they will start changing delivery dates. Items we thought were coming in weeks, are now not coming for 4-5 months. When furniture does eventually show, it has been either damaged or missing pieces. They will charge you for items they don’t deliver. Their delivery operations are the worst, they don’t know where items are, they will show up saying they are delivering two pieces and will only have one on the truck. Then they will charge you for both, and when you call customer service, they say both were delivered when one is still missing. We have had items delivered where the packaging is crushed. When the delivery agents open the box the furniture is damaged. When you refuse it, Restoration Hardware will say “we really don’t consider that damage”. Customer service is horrific as well. They have either no information about what is going on or wrong information. Or they will tell you they will look into the problem and call you back – and they never call you back. My wife has had to spend days and days on the phone with customer service fighting for refunds on furniture that was not delivered but we were charged for. We went to the Nashville store to meet with the sales person and the store manager. The store manager blamed us for all the problems and said she would cancel all of our orders and refund the money. Neither of which happened It is amazing that a brand such as Restoration Hardware has declined so bad – the furniture in the showroom looks great, but what shows up at your home is junk – almost always broken. The customer service is absolutely the worst we have...

Do not return registry items at this location. I brought back a couple of returns from my baby registry thinking that one on one customer service is better than mailing items back. Once we arrived we waited 15 minutes or so for someone to help us, when she did arrive she took my paperwork along with the gifts and worked from her Ipad. I was told that the returns had been processed and that gift cards would be mailed to my address. When asking why I can't receive a gift card in the store she said it is company policy that they do not give gift cards in the physical stores anymore due to fraudulent activity. I thought that was bizarre, but did not question it (my fault). I was not given any paperwork showing the return had been processed, I was only told that I would receive an email (again, my fault for not requesting paperwork). I did receive one email a day later saying that only one return had been initiated, then a day later another email showing that the refund had been processed to the people's cards that gave me the gift! I am completely embarrassed that I now have to call my friends and family and explain that I returned the gifts they bought me. This is gift registry 101 and for a store to not know how to process a return on a gift registry is unacceptable. On top of that we went upstairs to browse the baby and children section and were never asked once if we could be helped. I am a Restoration Hardware member and was excited to register with them, but will now be advising my friends against it because the return process is not easy and the poor customer service we received in the store. Super...