A&B Collision Hannah Inc. — Attraction in New York

The driver's side mirror of my GMC Yukon XL was hit while parked in front of my house. There was also some scratches on the same side where someone rubbed the car. Geico recommended A&B since they are a Geico Xpress Service Center and we decided to go with them. We arrived 30 minutes before our appointment and expected to wait, but someone came over to us as soon as we pulled up and introduced himself and said they were expecting us and we could take a seat inside and someone would get right on our paperwork. Immediately someone from the body shop started to explain the process to us clearly and in a way that was easy to understand. I did not feel taken advantage of or uneasy at all which can sometimes happen in auto body shops. Everything was upfront and done exactly how it was explained to me in the beginning of the process. Also, since they are affiliated with Geico (but work with all insurance companies) there was an adjuster on site and we were in and out within a half an hour. They also have an Enterprise desk in the waiting area which made picking up the rental car fast and easy. They waiting area is very clean and updated and offers coffee as well. We brought the car in on a Monday and they said it would be completed by the end of the week. I received a call on Thursday saying the car was completed and I could pick it up anytime. We were happily surprised that it was done on time! When I arrived to pick it up the car was cleaned and the work was done. A manager from the shop and the insurance adjuster walked the car with me to show me that the work was completed and to make sure I was satisfied, which I absolutely was. When I came in the office they had a folder with all of the documents we needed as well as copies of the estimate and guarantee. Even though these are basic expectations, the fact that they are done and ready when we arrived made a difference and again we felt like there was complete transparency. I would 100% recommend A&B Collision to anyone with body and paint work that needs to be done. Everything was handled professionally and very quickly. Thanks to...

Driver's front side bumper , fender and hood of my HONDA CRV was hit while parked in front of my house. There was also some scratches on the same side , Geico recommended A&B since they are a Geico Xpress Service Center that close to my home address and I decided to go with them. I arrived 15 minutes before my appointment and expected to wait, but when I entered the service office someone came over to me and introduced himself and said they were expecting me and advised me someone would get right on my paperwork. Immediately someone from the body shop started to explain the process to me clearly and in a way that was easy to understand. I did not feel taken advantage of or uneasy at all which can sometimes happen in auto body shops. Everything was upfront and done exactly how it was explained to me in the beginning of the process. Also, since they are affiliated with Geico there was an adjuster on site who also explained all the process, They also have an Enterprise desk in the waiting area which made picking up the rental car fast and easy. They waiting area is very clean and offers coffee as well. I brought the car in on Tuesday morning and they said it would be completed by early next week i.e. 5-6 days . I received a call on Thursday during my lunch break saying the car was completed and I could pick it up anytime, I really was happily surprised that it was done on time even earlier than I expect ! When I arrived to pick it up the car was cleaned and the work was done. A manager from the shop and the insurance adjuster walked the car with me to show me that the work was completed and to make sure I was satisfied, which I absolutely was. When I came in the office they had a folder with all of the documents I needed as well as copies of the estimate and guarantee. I would 100% recommend A&B Collision to anyone with body and paint work that needs to be done. Everything was handled professionally and very quickly. Thanks to...

i gave this business a 5 start before thinking they did a good job. instead 6 years ago my accident. these guys basically cut corners on my repair. they put aftermarket parts on the repair. the door isn't heavy its cheap light plastic. they just made it look nice. 2 autobody shop owners showed me the bad repairs they did. my accident was on the driver rear where my whole pannel was destroyed. one of the shop owners could tell i was in a accident based on how they fixed it which was poor. another shop owner told me these guys basically removed this piece destroyed the clips and glued the part back on. so instead of them taking responsibility to replace the part they decided to glue it back on. i showed the reciept to another shop owner and he said they more than likely removed and broke the part off and glued it back on. my reciept said R&I. remove and install. so i took it back to them for this botched job one of the workers there decided to give me the runaround saying they have a process to repair it and lied to me saying he has the clips to repair the plastic on the part. the picture there clearly showed that piece has no clips and they were gone. the person told me he can put in the clips and make it brand new. instead they decide to give me a short cut by glueing this piece back on.

they take too many short cuts on the repairs charge a huge lump sum on the repair and give the cheapest solution to fix the vehicle. i regret taking my business to them where they don't take responsibility for the laziness of the repairs they did. they only make it look nice on the outside but deep down on the inside is just a bandaid they give. now im out of $500 because of these con artists. they said lifetime warranty on the repairs but with this piece that they destroyed they don't want to bother replacing it but just keep gluing it back on. to the owner you're a scam artist not giving the best quality repair but a...