Bayside Chrysler Jeep Dodge Ram - Sales, Service, Parts — Attraction in New York

I brought my 2019 Jeep grand Cherokee into the service department for a diagnosis to see what was wrong with it and was taken care by a service representative (Bryan) . I had explained to Bryan that I had third party warranty company and when he heard that right away he was all negative about it, so he said he had a bad experience with third party warranty companies and didn’t like working with them .. ok, a week goes by he calls me to tell me what work the vehicle needs and proceeded to tell me he that he has tried reaching out to the warranty company and could get through after several attempts and refuses to even work with them even if he got through after all those attempts .. I called the warranty companies claims department myself stating that I was a repair facility and they picked up right away , and I proceeded to explain to them about the problem the repair facility was having trying to reach them ..Thw warranty company offered there assistance in contacting the repair facility.. I called Bryan to let him know that the warranty company was willing to reach out to him and he just said no, he is not working with them After several attempts.. Bryan proceeded to say, what the diagnosis charges were and that I had to pay that . Bryan didn’t display any real customer service to ensure that me as the customer was taking care of by going out end beyond one more time to allow the warranty company to get in touch with him to be able to proceed to the next step of satisfying a customer’ who has done business with Chrysler jeep bayside before l, and is one unsatisfied customer who will never be back and I will never recommend this facility to anyone of my family and friends.. I give it a big fat Zero rating .. Bryan you disappointed me …

Felix Rentas A very unsatisfied former customer

This is a follow up Review after the response from C.D.J representative:

I contacted, Bob Kennedy, service representative as requested in the response to my negative review.. I spoke to Mr Kennedy, and he was very understanding , but a bit hesitant to my concerns regarding the bad customer service from one of his service advisors.. After our brief conversation, Mr Kennedy said that he was going to look into it and promised to call me back to try to clear up any confusions on both sides, However it’s been a few weeks and I haven’t received any follow up calls from him or anyone else who represents the company.. After several attempts to contact him on my part with no success, every time I called to ask to speak to him and gave my name, the person who answered the phone ( woman) would put me on hold then come back and say he’s not available and would get back to me .. till this day NOTHING! This is very unprofessional and now I understand why the service advisor acted in such away, that’s how they are being trained from their superiors ..

Very, very unsatisfied customer

Former customer Felix Rentas

Follow up Review :: Bob Kennedy , has reached out to me to discuss my concern's, and was very apologetic..Mr Kennedy handled my concerns and went way out and beyond to make sure that I was happy with the service he provided , and assured me going forward, He would remind his service advisor and sales persons, that customers deserve the upmost first Quality customer service.. I was very satisfied! Thank you, Mr Bob Kennedy , I will be visiting again to do business with you and your team once again .thanks...

Fix A Flat - Steer Away From This Dealership - Would not recommend!

Service Manger definitely not customer service minded when I bring back the tire plugged properly by Mavis Discount Tires using the same type of tire plug.

I don't give 1 star rating often unless there is a problem. We purchased a 2019 Chrysler Pacifica Touring Plus from this dealership and the deal was so so. We had a few issues with our Pacifica primarily the ESS system and on that they did a good job. It took till the second time we brought it in for them to track down the issue to a ground wire that was improperly installed and I believe they stated was pinched. This was al taken care of under warranty.

Now to the reason for this review - If you ever have an issue with a flat tire that was caused by a foreign object such as a nail I would highly discourage you from going to this dealership. The nail was in the rear left tire about an 1-2 inches from the sidewall which meant it cold be patched or plugged. This dealership said to me they only do plugs. They didn't comment anything to me when doing the inspection for the tire. I pay the IIRC $29.99 for the plug plus tax and head home. I don't live far from this dealership and when I arrive home I notice the tire was not fully inflated. I bring back my Pacifica right back to the dealership and point out that the tire they plugged is leaking air. The look over the tire and re-inflate it again. They come back to me after they re-plug the tire and say the hole is too large and that there is nothing they can do about the tire. I said are you sure you can fix it? They say to me that the hole is too large to plug and the tire can't be fixed.

I told them I'll go to my regular Tire Shop because the tire is repairable. They disagreed with me. I ask the service rep and also the service manager if there is something that could be done about this maybe a price break since they could repair the tire. They said no and conveyed that I'd have to eat the cost.

I bought a brand new replacement tire and drove to a Mavis Discount Tire for the to install the new tire and also see if they could plug the old tire. Mavis was able to plug the old tire easily and I still have that tire in the basement as a back up tire.

So if you have a flat go to a reputable Tire Shop like Mavis Discount Tires. If you want to waste money then this dealership will sell you a full priced tire with their mark up.

For sales and parts this dealership I'd rate them a 3-4 stars. For service for simple oil change or air filter you are paying the higher dealership book rate I'd give them 3-4 stars too. When they did the troubleshooting for the ESS system I'd give them a 2-3 stars. I'm not sure which technician did the initial first trouble shooting, or the second round of troubleshooting. At least the second time round they did find something defective with the grounding wire for the ESS and after that the ESS system worked flawlessly till the end of 2023 The firs time ESS occurred they eventually replace one or both batteries.

Your personal experience may be different, but I would because cautious and know what pricing for any work you need on your Pacifica. Personally I would use my local Pep Boys for service as I've dealt with them and they give a fair evaluation of the condition of the Pacifica and they prices and work quality is much better than at this dealership by my first...

I bought a new car from Bayside. Shortly after getting the car, an issue arose and I took it back to Bayside where we had a truly bad service experience that took three weeks, didn’t fix the issue, and nearly resulted in us returning our brand new vehicle. I only feel comfortable writing this now that the issue has been fixed, almost immediately, by another service center.

Bayside did not know how to fix our car and failed to provide good customer service in every way. They would not tell us what they were doing on the car, could not tell us when they were going to look at it, almost never followed up with us when they said they would, and at times they were rude and dismissive of us, hanging up on us and giving us the run-around. At one point, my advisor told me to come pick up the car the next day and when I arrived the car wasn’t there and neither was he. He was road testing it, but ended up not even being scheduled to work the next day, didn’t tell me that, and the car was still not fixed. I should mention that they do not have loaner vehicles at Bayside and didn’t help us get a rental vehicle from the manufacturer, so we were taking public transportation to and from the dealer. At one point our advisor told us that we should return the car and get a gas vehicle because there are always issues with electric cars and the computers they put in the cars. They said it could it take a week or 5 months to fix our car and that he had 35 other cars to deal with, so too bad for us.

Ultimately, Bayside claimed to have fixed the issue and had us pick it up. They returned our car dirty because it spent most of those weeks sitting on a residential street under a tree (we could see this because we had access to the vehicle location through an app). They didn’t actually fix it though, they just cleared the engine codes. The issue came back within a day so we took the car to another service center which identified the issue, ordered the part, gave us a loaner for the day it took to do the repair — not because they had to but because they wanted to — and kept us informed about the repair with respect and expertise. The issue seemed to be extremely common and the service people at this other center knew how to handle it immediately after doing a one-minute diagnostic scan. Meanwhile, in the time Bayside had our vehicle it’s almost impossible to know what they did to the car because they took such bad notes (according to the other service center) and they would not help us in any way when we tried to get details.

I’ve honestly never had a worse customer experience, even though I spent over $60K buying a vehicle from this place. I tried to document just the facts of my experience above. There is clearly very poor communication within their department, no attention to customer service, too many cars in their shop, and very little knowledge about the new cars that they sell. I don’t know what else to say except they need to change. My experience at the other service center was the complete opposite: open, respectful, honest, efficient, and knowledgeable. I would never bring my car back to Bayside in a...