Beacon's Closet — Attraction in New York

Don't waste your time here— the employees are trash (and the buyers have terrible taste here) who close 15-20 mins early and kick you out if you dare not get to the register by then because they don't wanna do their work because, and I quote, "it's been a long day and I don't wanna do extra work." We're human beings on planet Earth in New York City— we all work hard and long and get the jobs done. We're all working hard all day, many of us much harder than these people who put clothes on racks all day, and in this customer service industry, we have what's called courtesy, honor, and respect and close when the organization's listed hours say it's closed.

I came in 20 mins before closing, just expecting to browse for a few minutes to see if they've updated their collection, like anyone would anywhere else, and was almost immediately pushed out the door and spoken to very rudely by multiple employees who wanted to avoid their duties and go home. I asked them to hold on to my own coat for a moment while I browsed and when they made me leave around 7:45, they didn't even give it back to me. I'll have to come in again tomorrow to find it and then file a massive complaint with the management or even the corporation departments if they've "lost" it.

To Beacons Management: Change your listed hours, investigate the bad attitudes of your employees and the practice of trying to close early because they're lazy, terminate those who don't meet the industry and/or organizational standards of service, train new employees to meet these standards of service, and respect for the customers who are the ones who pay for all of their paychecks.

I recommend the 13th St. location in Manhattan, which is fantastic with service oriented employees and great buyer fashion sense where you'll actually find great clothes with style and even better prices.

Unfortunately, Greenpoint is certainly going downhill and has been for a long time since all the wealthy, the trust fund "artist" kids, the rich transplants, and the tech bros have been gentrifying the hell out of it. They come with their privilege and their arrogance and they're the kind of human who look away from the poor and anyone else they happen to deem below them in status.

This used to be a factory, warehouse, and dump yard neighbourhood that dumped trash and waste (much of it toxic that is still here, just covered over with concrete and pavement) and was then full of the true, poor, real artists and working class people— the people who made NYC the great city it was. I know because I'm a scientist and an artist who's been remediating the waste and toxins and working with urban farms and food/grocery volunteer groups for the poor in the neighbourhood and making it cleaner and greener for everybody to enjoy. Not just the high rise mega-buildings full of the rich who are ruining this once great neighbourhood that belonged to the actual, real, down-to-earth, true New Yorkers and who treat people like scum as is the case here at Greenpoint's Beacon Closet.

I've been coming here for 10 years now since I arrived in the city when I was 18 years old. I weep for the horror it has become and enraged at the arrogance and rudeness of everyone who is now here.

Disgusting. Trashy people. Rude. Poor fashion sense. Inflating prices to entice the rich here who also don't have any fashion sense (the majority being Nouveau Riche with that trademark gaudy, overpriced taste in everything)....

Had the unfortunate experience of bringing my goods to this business that I had purchased from on numerous occasions. The staff, collectively all maybe 21 years old, I found to be the rudest most unprofessional Ive encountered in a customer service retail capacity. Not only rude & unprofessional but I thought we were having a decent conversation, how wrong I was, my belongings were sorted through quickly, they never took the time to inspect the labels, quality, sizes, etc before tossing them back into the bags - mind you never folded or returned in the same condition as they received them. I was shocked, placed my goods into my basket & as leaving out falls a sandal, a shoe, earrings. As I turned to ask what they did with my goods, the three of the cackling employees fled in different directions. By the time I got to my car to sort everything out I found shoes, accessories & jewelry missing. I returned to the store, to ask what happened to my items & sure enough one of the little darlings found my earrings on the floor behind the counter. Her response, “oh”in that nails on a chalkboard Kardashian wanna be voice. Never bothering to look for anything else. I have no patience, understanding or good will for anyone behaving like this & believe in karma so I’ll let time take care these poor excuses of human beings. And from my experience, also reading other reviews here, management really doesn’t care which means they approve & endorse this behavior. And one can only imagine what management is here. Obviously there will be no more purchases here or any of their other stores. Interesting how the very few responses from management are not in response to the negative reviews…how reflective, unprofessional, unsupportive & indicative of how customers, you know those of us that keep your businesses running & pay your staff, are looked...

I had a faux mink early 1970s midi- coat I wanted to sell because it was too big for me. Crossroads passed on it because the vintage label recommended "Fur Cleaning". The much too-young sales girl thought it might actually be real mink (it is OBVIOUSLY not real fur.) I explained to her that in the early '70s, faux fur was new & people were unfamiliar with how to care for it. Fortunately, the girl recommended Beacon's Closet! Not only did they recognize how cool the coat is & immediately bought it, the sales girl there treated me with respect & courtesy--no snotty vintage elitism here, which was refreshing. I get so tired of the major attitude some young millennials working in vintage exhibit toward customers, especially since I have forgotten more about vintage fashion than they know;) the folks at BC gave me a fair price in trade & I bought 2 fabulous winter coats. They have a good selection of coats & sweaters, cute cocktail dresses, & really cool new hosiery from London. The reason I am giving 4 stars (should really be 4 1/2 stars) is because they don't really help you find anything, & because garments are arranged by color, you have to browse & browse & browse--kind of exhausting. I dig the color-system, but it'd be nice if the salespeople would assist customers (many are just hanging around, chatting with one another!) Or if that's too much to ask for, it'd be cool if tops/Ts/blouses were separate from sweaters & hoodies. Nevertheless, this is a small criticism. If you have an hour+ to shop, it's worth checking out. Lots of fun clothing & the prices are pretty fair, esp for the winter coats. I...