The most insane thing ever happened to me at this store. I was forcibly kicked out by multiple security guards for absolutely no reason at all. They are extremely aggressive here and I do not recommend coming to this store, especially if you are here to browse and learn about the items before making a purchase. Either it was incompetence from their hired security or some manager lurking in the backroom made the call but it was for no reason and it was absolutely shameful.

Never in my life has this happened to me. I was at the store for a total of one hour on 10/24/24 from a bit past 6 to a bit past 7. I'm looking for a TV and wanted to check out a specific model and make a size comparison. I was at the TV section trying to gauge the viewing angle and what size I wanted for three different TVs until a guard with a scar on his nose stated over the radio "she wants us to kick him out" and then he told me I had to leave. While I was leaving and he was walking me out I kept asking him why he was kicking me out knowing full well there was no reason and he just stayed silent. Him and another guard were walking me out when we reached the front desk and who I assume to have been some sort of manager lady was confused and was asking why they were trying to kick me out. It became clear that some sort of incompetence from the security team occured and they may have wanted to kick someone else out, or a manager in a backroom told them to do it, or the guard made the decision by himself because he thought it was weird I had the audacity to get level with the TV to assess the viewing angle and quality.

Before that I had perused other sections of the store including earlier being in the TV section until some other guy who may have had either medical issues or substance abuse issues was requesting help from the staff to purchase something but it seemed that his demeanor may have been slightly distressing and they were prepared to kick him out as well, so either they confused me for him or they are simply super aggressive with many customers and easily kick people out OF A BEST BUY as if it's some country club. That dude was kinda being weird near the items I was actually trying to check out so I went to check out other products. In the meantime I browsed and checked out phones, cameras, computers, monitors, and whatever other gadgets they have because I don't often go to physical stores and was curious. They also had a super expensive Sony A7RV camera with a missing lens and exposed sensor meaning someone may have stolen the expensive lens and the camera is exposed to damage, which I actually even pointed out to the manager but it shows you how much they pay attention to things that actually matter.

I then swung back to briefly make my mind up about what size and TV I wanted when the guard came up to me and kicked me out. It was absolutely absurd.

If it was on purpose I don't know why. Maybe they don't want people to actually browse the stores or maybe they are just racist here.

Either way when I do get my TV it will not be at Bestbuy but at Amazon. Previously I always would buy Bestbuy over Amazon when possible but I will strive to do the opposite now whenever possible. There's no point in this store even existing when you can't even browse. I don't know to this day who made the call to kick me out and if I was the right guy, but on the internet I can take as much time as possible looking at as many items as possible to make up my mind without being forcibly booted out by thugs. This was an extremely distressing, disturbing, and disgusting occurrence and Bestbuy should be ashamed of themselves for treating customers like this.