Bottleneck Gallery — Attraction in New York

Frustrating checkout experience and poor customer service

I was recently trying to purchase an item from Bottleneck Gallery. Unfortunately, the item sold out while I was going through checkout. This was incredibly frustrating, especially since I saw the same item being resold on eBay at a much higher price shortly afterwards.

I tried to contact Bottleneck Gallery's customer service to express my concerns. Unfortunately, there was no way to speak to a live person, and the only response I received via email was a generic apology.

Overall, this experience was very disappointing.

Unprofessional Customer Service & Banned Account

I recently attempted to purchase a limited-edition item from Bottleneck Gallery. Unfortunately, the item sold out during checkout, which was frustrating. While there's always room for improvement in online checkout systems, my biggest disappointment was with Bottleneck Gallery's customer service.

Despite politely requesting to speak with a supervisor on four separate occasions to discuss this issue, my request was denied. Instead, my account was inexplicably banned. This lack of transparency and unwillingness to address my concerns left me feeling unheard and frustrated.

"Unprofessional Customer Service & Banned Account" & Now Threats."

Since posting my initial review, a representative named Joe has contacted me and made threatening statements. (Hi, Also if this is a threat, we will escalate it to our local precinct). This behavior is unacceptable. Threatening customers is a serious offense. This further reinforces my concerns about Bottleneck Gallery's lack of professionalism and customer care.

Filed a complaint with the BBB regarding Bottleneck Gallery's poor customer service and account ban for requesting to speak...

Bought an acrylic print from vice press (I know I’ll get to Bottleneck in sec) and due to the 3d nature of it, asked them if they recommended anyone with a framing solution.

They did, Baroque Portfolios.

Ordered from them, they’re in America so it wasn’t cheap but the site seems to prioritise quality so went for it. Ive also dealt with Vice Press both through their site and in person (Thought Bubble is an amazing convention) and really trust them so their recommendation had some weight.

Arrived today with two very visible chips in it. Black metal frame on predominantly black art so the chips appear silver.

Emailed them and they replied very quickly but treated me like I was having them on? They wanted me to destroy the frame (which is now around my art) before a refund or replacement.

I obviously objected to that as it treats the customer who is already annoyed you shipped them something broken like they can’t be trusted and is wasteful and just…wrong?

Guy on the email (Arseny Libon) was super rude about this said he’s never had an issue in 13+ years of running Bottleneck Gallery or Baroque of anyone complaining (doesn’t seem likely?).

Weirdly he cc’s in Bottleneck Gallery’s VP Joe who also blocks me from Bottleneck (I bought this from Vice Press, just to be clear).

It kinda feels like I’ve been had by a bullying gang when I just wanted a frame for some art that didn’t arrive in a poor state.

Looking at the other low rating here, there’s a common theme of rude emails and being blocked. I don’t think I’ve seen a company tell people they’re blocked for having customer service issues before, never mind for customer service issues with another company. Weird companies, both.

Edit: see their reply for how they treat...

Zero stars if I could I don’t think I’ve ever had worse customer service and been more disrespected as a customer. This company is an absolute joke!

Edit: appreciate their response because it is the perfect example of them being condescending and treating their customers who spend money with them in an extremely disrespectful way. So many other websites to buy posters from why would you ever choose to do business with a company who treats disrespectfully, take a look at a lot of the other poor reviews with similar experiences. The proof is in the pudding and Arseny Libon is one of the most combative representatives/owners of a company I have ever come across in my life. Been in business 10 years and a whole 102 reviews, it’s also not so much the exorbitant amount of negative reviews but the fact that the negative reviews paint the same picture of awful customer service and disrespect, shouldn’t even be one instance of that but keep going on about how it’s only some of your customers you have disrespected not all of them 😂 I implore people to not only check the “small amount” (about 20% overall on google) of bad reviews regarding customer service and check other reviews on yelp, better business bureau and trust pilot just one bad review after the next regarding customer service! Trust me when I say their goal stated below is a flat out lie or else they would be a decent company and treat customers with respect, they do not...