H Mart Roosevelt — Attraction in New York

I am writing to formally express my deep disappointment regarding a recent experience I had at one of your stores.

On the morning of [insert date], I purchased a small electric pot from H-Mart. After bringing it home, I washed it and attempted to use it to boil water in preparation for cooking instant noodles. To my surprise, shortly after turning it on, the pot became severely damaged—even though I had added water properly before using it.

I returned to the store hoping for a straightforward exchange or refund. Instead, I was met with hostility and unprofessional behavior from a staff member who identified himself as the manager. He repeatedly insisted that the damage was my fault, claiming I must have used the pot without water. I explained clearly that I am fully aware of basic safety practices and that I had only used water. Despite this, he continued to dismiss my concerns and refused to take responsibility for the faulty product.

The situation escalated into a loud and uncomfortable argument in front of other customers. Only after I showed the damaged pot to nearby shoppers—who clearly recognized the issue—did the manager reluctantly issue a refund. However, he did so with visible frustration, even going so far as to slam objects in anger. This behavior was not only unprofessional, but also deeply disrespectful.

I have been a regular customer at H-Mart, often shopping for specialty items such as abalone. Unfortunately, this experience has left me with a very negative impression of your customer service, and I no longer feel comfortable supporting a business that treats its customers in such a manner—especially when it appears that certain groups, including Chinese customers, are not treated with equal respect.

I sincerely hope H-Mart takes this complaint seriously and improves both the quality control of your products and the training of your staff to ensure respectful and professional service for...

H-Mart is a haven for food enthusiasts, offering a delightful culinary experience that is truly one-of-a-kind. As I walked through the doors, I was immediately captivated by the vibrant sights and enticing aromas that filled the air, creating a sensory feast for the senses.

The diverse selection of fresh produce, exotic ingredients, and specialty food items at H-Mart is a food lover's dream come true. From hard-to-find Asian spices to the freshest seafood and a colorful array of fruits and vegetables, the quality and variety of offerings are simply unparalleled.

One of the standout features of H-Mart is its commitment to providing not just food products, but a cultural experience as well. The aisles are lined with authentic products from a variety of Asian cuisines, giving customers the opportunity to explore and sample new flavors from around the world.

Moreover, the staff at H-Mart are knowledgeable, friendly, and always willing to offer guidance or recommendations, enhancing the shopping experience and making customers feel truly valued and cared for.

H-Mart is more than just a grocery store - it's a culinary adventure waiting to be explored. With its exceptional selection, cultural authenticity, and welcoming atmosphere, H-Mart has earned its reputation as a premier destination for food lovers. Whether you're looking to stock up on pantry staples, discover new ingredients, or simply savor the flavors of Asia, H-Mart is sure to delight and inspire your...

The store's organization and cleanliness were top-notch, creating a pleasant and stress-free shopping environment.

What impressed me the most was their extensive collection of Korean items. From traditional snacks and beverages to fresh produce and specialty ingredients, H Mart had everything I needed to create authentic Korean dishes at home. The variety and quality of products available were outstanding, making it a one-stop shop for all things Korean.

The layout of the store was well-planned, with clear signage and neatly arranged aisles that made it easy to find specific items. Additionally, the cleanliness of the store was impeccable, reflecting their commitment to maintaining a hygienic and comfortable shopping space.

The staff at H Mart were also friendly and knowledgeable, offering assistance whenever I needed it. Their excellent customer service added to the overall positive experience.

In conclusion, H Mart is a must-visit for anyone who appreciates a well-organized supermarket with a wide selection of Korean items. I'll definitely be returning for all my Korean...