JD Sports

So I had previously rated this store 4 stars for great customer service from the ladies that work the floor attending the customers. Today I am giving it a 1 star due to my level of disappointment with the cashiers. PLEASE IF YOU ORDERED SOMETHING ONLINE DO NOT GO INTO THAT STORE. THE CASHIERS DO NOT KNOW WHAT THEY'RE DOING AND NEED BASIC PROFESSIONAL CUSTOMER SERVICE TRAINING. They're rude!! And unprofessional. I ordered for the first time through AfterPay. (Gives you credit to make purchases) basically pays for your items and you pay AfterPay every two weeks. I came into the store to exchange but the item was already sold out so I wanted to return it. I mentioned I had used AfterPay as the method of payment. I was informed they needed to call AfterPay in order to return it. So instead of calling I was told to wait on the side until that one cashier at the register takes care of the people on the line. I waited about 20 minutes before I asked how much longer, at this time there were 2 people at the register, one if them a man who rudely told me with a nasty attitude that I must WAIT for the other cashier because she was the one dealing with me. HE ALSO MADE A COMMENT SAYING "WHY I USED AFTERPAY ANYWAY" WHICH WAS NOT HIS BUSINESS AS HE DID NOT KNOW MY SITUATION AND THE ITEM WAS PAID FOR ANYWAY !.. I FOUND THIS TO BE SO DISCRIMINATORY AND UNPROFESSIONAL... About 40 minutes in, the cashier "taking care" of me took another customer which also needed to make a return and she needed to make a call as well. So after all the waiting I had already done. She made the call for that customer first, then got upset and gave me attitude!! Because I complained to her asking when she's was going to make my call and about how long I was waiting already. SHE IMMEDIATELY GAVE ME ATTITUDE AND RUDELY TOLD ME I COULD MAKE THE CALL MYSELF. WHICH I WASN'T TOLD AT THE BEGINNING !! When she finally called she told me calls were going to voicemail so she could not process my return after I was in the store for 1 hour already. I asked if she could call their store customer care to find out why because that did not make any sense to me. I purchased through the finish line so as a customer I should be able to return the item to the same store!!! THE ICING ON THE CAKE INSTEAD IF ASKING ABOUT THE RETURN SHE ASKED FOR THEM TO EMAIL ME A RETURN LABEL INSTEAD SO I COULD DROP THE ITEM FOR SHIPPING AFTER I'M IN THE STORE IN PERSON WITH THE ITEM AND I OBVIOUSLY CAN NOT PRINT THE LABEL WITHOUT A PRINTER WHILE IN THE STORE. INSTEAD OF JUST PROCESSING MY RETURN WITHING THE STORE. I HAD TO RETURN HOME WITH THE ITEM AFTER WAITING ONE HOUR IN THE STORE !! WHICH CLEARLY SHOWS SHE DID NOT KNOW WHAT SHE WAS DOING!! Which was very upsetting and disappointing. I called the finish line customer service myself after getting home to ask about the issue and was informed they did not understand why the cashier did not process the in store return. I also called AfterPay and they called the store themselves because they did not understand why the return was not processed since AfterPay has nothing to do with the return. Please train your STAFF!!! Or get new ones !. THESE ARE BIG REASONS TO LOOSE CUSTOMERS!!