Chick-fil-A — Restaurant in New York

I ordered via Uber eats. Part of My order was wrong. The rest was fine. So I was missing the “chicken” from the chicken biscuit. They only sent the biscuit. I called the restaurant directly to report what happened. My order arrived completely sealed. There was nothing wrong with the packaging at all. The manager RAQUEL said it wasn’t the stores fault. There was no “proof” they made an error. The Uber driver probably TOOK IT OFF AND ATE IT? Or he took the wrong order. I’m sorry what??the Uber driver ate it ? How ??? First of all. The mistake IS on the restaurant. How do you say that to a customer? I wasn’t trying to get a refund. I want them to READ and pay attention when placing orders. A simply apology would suffice. I don’t know if it’s the neighborhood or what- but you made HER a manager ? I’m sorry she needs customer service training or new position. No common sense!! Since I’m here I might as well make another complaint. I went on Monday ordered 2 chicken biscuits in person. 1 spicy one regular. Breakfast was over like 1 minute before. But they had like 8 left so I said I’d take one of the ones on the side. They took forever to pack my order. I watched employees walk over and take the chicken biscuits. The cashier comes over and says “oh I’m sorry. We only have 1 regular and 1 spicy left”. After I had already paid for them. The employees took them and ate them? I don’t know the age of these kids working here. But it’s really disturbing. I also heard the manager probably the same one. Get rude with a customer when he complained about how long the order took. This place is ghetto. So I won’t...

Terrible service and violation of customer law - worst staff and experience I ever had in a chick-fil-A unit.

I just visited this unit (12/19/24), the restaurant was empty, no clients waiting or eating at the tables - Ive waited an unreasonable amount of time (more than 20min) for my food to arrive - COLD!

When I asked to cancel the order and requested a refund, the staff flatly refused, claiming they “don’t do that.” This response is not only unacceptable but also a violation of New York consumer protection laws.

Under NY General Business Law (GBL) § 349, businesses are prohibited from engaging in deceptive or unfair practices. REFUSING to issue a refund for a service that was clearly not provided as promised—cold food after a lengthy delay—IS an unfair practice and a failure to meet basic consumer expectations.

Restaurants have a duty to provide quality service and fulfill their commitments to customers. Failing to rectify such a poor experience, let alone denying a reasonable refund request, reflects SERIOUS NEGLIGENCE in customer care. Beside the sarcasm, the walking around chatting with each other with no intent to work properly, the laugh and rudeness when I report my disappointment and rights.

If you value your time, money, and want a peaceful and tasty experience, I strongly urge you to think twice before visiting this establishment - no customer should be...

I visit this location pretty often, maybe once or twice a week. For dinner I sent my husband for 3 Cobb salads w spicy filet. He was given 3 Cobb salad with grilled filet instead. I tried calling the store, no one answered . During the week I stopped by for lunch, while there I spoke to manager victor about the situation, I showed him the picture and he was willing to fix the situation right then and there, I explained to him that I just purchased lunch and asked for a gift card for maybe a later date. He explained the policy, wrote his name on my reciept and told me to bring it the next time I came. I lost the receipt and explained the situation to the manager on duty, because I said that victor name was possibly Henry , she started to ask for more pictures , for the time , and for other information, when all that is on the receipt she was able to print. I was embarrassed and humiliated , luckily I was able to make eye contact and realize it was him. Once again he came over and fixed the situation. Both female managers were rude. I observed there body language and could tell I was about to walk out empty handed, although I was being honest. Please train employees to treat every customer with dignity and respect and do not assume !! Will never visit this...