Louis Vuitton — Attraction in New York

The sales associate signed to me didn’t seem to understand the merchandise. I asked for a speedy 25 and she presented a 20. I had to repeat several times I believe that is a 20. She kept insisting it was a 25. finally she realized it wasn’t either 20 and told me she always gets confused. Then she started singing to herself with the music that was playing which was distracting because I was trying to focus and make a decision.

Then I asked her where the bag was made because it wasn’t stamped. She started looking around and looked a little confused. And then finally after a while she scanned it and said there was a chip and it was made in France. I didn’t feel I was in good hands.

Then a sales associate phoned me, and ask where I was in the store because sales associate was ready to see me. I guess they didn’t realize associate was already helping me. So I said if you have a knowledgeable associate please send them up because the one I’m with isn’t very knowledgeable and I need to make sure I’m buying a bag I came here to buy.

So this associate came up and then the previous one looked at me and said oh so you don’t wanna work with me. And I told her well they said this one up so I will just go with him. And then she threw her hands up and said OK with a lot of attitude. I couldn’t believe it! What is this? Luxury shopping?

So I asked the new associate to speak to a manager and he said the manager was going up the escalator with this other associate. Then I said well how do I speak to a manager and he just started walking in a circle and looked helpless. So I went down myself and went up to someone and asked how to speak to a manager and an Australian man said he was one of the directors. I explained everything that happened he just gave me a script of how they want everyone to have a good experience and everyone has a bad day. I repeat it again what happened to that that wasn’t acceptable and then he repeated his script again. So I just left.

It’s a good thing I wasn’t a man walking in to buy a gift for a woman who had no idea what type of item this was and just trusted the sales team. He would’ve walked out with a completely wrong bag.

I went to the Hudson yards location and the sales team is much better they are. Polite and knowledgeable. They told me that if the bag is not stamped it’s probably assembled in the USA, in Texas. They scanned the same speedy model I had been looking at at this store, and they said it was made in the USA. So that means the bag at the at this location was obviously not made in France as the associate had told me.

I don’t want my Louis Vuitton bag made in Texas. The whole point of these types of bags is that they are made from a long tradition in a certain culture. Even assembled in the USA just doesn’t feel right.

I definitely also will not do business, no matter how much I want the item or like the brand, with a sales team and managerial team that has no clue where they are and what they’re doing, and how to behave around and...

If I could give negative stars, I would. I brought my boyfriend here because he still enjoys buying designer items—specifically fragrances. From the moment we walked in, the energy felt off. I immediately felt stereotyped by the staff.

A male sales associate approached us and began discussing the fragrances, but after realizing I had more knowledge than him, he awkwardly tried to compliment me for “knowing more than he did.” I let him know I’m an informed shopper with prior LV fragrance purchases under my belt. After sampling a few, my boyfriend decided on an oud scent—one of the pricier options. I politely informed the associate that we’d be purchasing the most expensive scent and would few samples so my boyfriend could try others in the future and determine his next favorite. The associate called over the manager, which confused me. A (Latin) woman approached, claiming to be the manager. She was immediately dismissive, and loud, cutting me off before I could even finish explaining. She started rattling off store policy about only giving two samples due to their 10,000 daily customers—repeating it multiple times as if we were undeserving of basic courtesy. I told her the associate we spoke to us prior offered us 3 - and she said "Oh really run with that" that was the red flag for me, how are their variations when you just said this is a set policy. I've shopped at many LV's and I was appalling I explained that this was my boyfriend’s first LV fragrance, and I even mentioned it was his birthday. None of it mattered. She continued to talk over us, making the situation unnecessarily tense and frankly, embarrassing. It’s a free sample—not a luxury item. Fed up with the treatment and her condescending tone, I thanked her and told my boyfriend I would not be shopping there. Since they clearly didn’t value our business, we walked a few blocks away to another location, where we received impeccable service and spent our money without issue. Still bought the same fragrance (cash might I add) because why punish the brand. If you’re looking for a luxury experience that actually matches your spend, skip this store. This (latin female manager, working at 7pm on June 18th, 2025) needs a coaching conversation. In this economic climate and as a minority yourself why would you be trying to make anyone feel small. All she had to say was sorry babe I can't or tried. She made it abundantly clear they neither value nor need your money. Attaching my receipt as proof—I wasn’t just browsing. I came to spend, just...

Left this store feeling very disappointed and kind of embarrassed. I came in looking to do an exchange for a key holder that I ordered online. They key holder arrvived looking not like the shape I’ve see online and a previous one I’ve had years ago. The bottom sides looked to be stretched out/pertruding. The client service associate who helped me did not seem interested to assist or didn’t try hard enough maybe because it would’ve been an even exchange and no comission is probably made from even exchanges. I told her my concerns. She examined the key pouch for what felt like 5 min (I am assuming to make sure it’s real? Meanwhile the client next to me just walked up to the counter and was able to return her wallet and I didn’t even see her client service associate examine the wallet) My client service associate then goes to tell me “There’s nothing wrong with it” and shrugs it off. I tell her that I am not happy with the way the sides look and I’ve had this before as a gift and discared it after years of use that is why I have a new one. She just pulls out one from the drawer and tells me that “this is one we have” shrugs her shoulders but it looks raggedy & stretched out. I am not sure if this was the display drawer, the drawer was disorganized and it looked like there was just thrown in there. I asked if there was another one maybe and she didn’t even say a word, just walked away. She came back and tells me they don’t have any. With her lack of care and interest I just told her that is fine I will return it myself. She just shoved it back in the back without zipping the key holder closed, stacked it on top of the dust bag (not even placing it in the dust bag) and stacked the tags on top. I work in retail myself and have 10+ years of retail experience and I do not treat my clients that way. It’s just sucks because yes I did not spend thousands of dollars on this key holder like someone would do on a bag but I still did spend money on it. I felt like a little bit more effort could have been done there to assist me even if there wasn’t anymore key holders in stock that is fine but the whole cold attitude was not okay. Maybe if I felt like she cared and actually helped me I could’ve purchased a completely seperate wallet. Client service makes a difference and her attitude was very cold from the start. I did not like that. Never will be shopping at this location again. I just shipped it back to returns and ended up ording a completely...