NewYork-Presbyterian Brooklyn Methodist Hospital — Attraction in New York

My wife was brought to the hospital by an ambulance, she received great care from the neurosurgery team, the trauma team and the orthopedic team for her surgeries during her stay. Specially, Dr. Justin Schwarz and Dr. Chima Nwankwo - great thanks to them for the surgeries that they have performed so that my wife can be walking again. Unfortunately, things went terribly wrong when she was getting discharged. We were given no follow-up appointments but five different numbers to call. I was told at the ED that even my insurance is not being accepted at the outpatient clinics, we were still able to have at least one follow-up appointment with them. However, when I call each one of the departments, some of them told me our insurance is not accepted and no follow-up appointments can be scheduled at all. I also called my insurance and were told that the clinics can call them to request authorization and the visits can be covered even the hospital is not in network. The staff just told me that they are not going to do any authorizations. Meanwhile, some departments told me "no" first but were able to accommodate when I explained our given situation. According to the New York State Department of Health website, in the "Your Rights as a Hospital Patient in New York State - Section 2" under "Discharge Plan", it is written "The necessary services described in this plan must be secured or reasonably available before you leave the hospital." Ironically, the necessary services described in her discharge summary are not reasonably available not to even mention being secured. The one star that I am putting in this review does not represent my gratitude to all the physicians, nurses, and nurse techs who have provided great care to my wife during her hospitalization. This one star reflects my frustrations and angers towards the hospital's policies on continued care for its patients. I am writing this review to alert everyone out there who may run into a similar situation. I am also filing a complaint to the DOH. People need to know about this.

Update - 3/14/2023: It is only unfair not to give an update since trauma recovery is a long time process. So, it's been more than a month since my wife's discharge. We were able to get follow-up only from surgeons who did the surgeries for her. Other than that, we have to find other physicians who take our insurance. We have been told every time at check-ins and check-outs that they can only see my wife for 90 days after the dates of her surgeries. Well, it seems like everyone at the facility knows about this 90-day policy, which makes me wonder why we were given so much runaround when we were first trying to get our initial appointments? Like I mentioned before, I have reported this incident to the DOH and I am hoping that they can really look into it and fix this issue so many others won't have to go through what we have. Also, we have received a surprise bill of $1.4K from the hospital. According to the Federal No Surprises Act, we are not responsible for any charges other than our copay, coinsurance, or deductible (which we have none from our plan). The website of the state's Department of Financial Services explains the law on the page, Consumer Protections Under The Federal No Surprises Act. I am not taking the reliability and have already sent the bill to my insurance company. If the facility believed that my plan is not paying them enough, they should bring the claims to a third party authority to determine the cost. My plan will then pay whatever cost that is determined. At the end, I am changing my one star to two. One for the doctors and one for the rest of the medical staff. I hope my low rating won't discourage them from being awesome. They are wonderful people, and they have provided my wife the best care that she could...

Unprofessional, condescending, disrespectful and frankly dangerous behavior on behalf of nurse Nicole at the surgical stepdown unit where my 99y.o. non-english speaking, hard of hearing, with poor vision, with multiple fractures mother is currently a patient. This morning 01/8/2024 Nicole in essence refused to speak with me about my mother's medications. She demanded - yes- demanded that I be quiet, never interrupt her. She refused to have a normal conversation with a very close family member who had been taking care of the above patient for many years, and who is intimately familiar with the history, medications, treatments etc of the patient. A natural response to humiliation and belittling was an attempt to have a sensible and civil conversation - but that is not what nurse Nicole had in mind for me. I was supposed to be silent, and I was supposed to follow nurse Nicole's commands.. No questions asked! Nurse Nicole kept repeating that she was extremely busy. That she had four patients and that she had no time for me to talk about my mother's meds unless I was absolutely quiet, with no questions asked. She hang up on me when I did not acquiesce to her demands, later claiming (after I complained to the patients' relations office) that there was a patient trying to climb out of bed; strangely, the aide that had been at my mother's side during her hospital stay, and that particular conversation, did not notice any patient in the vicinity needing help at that moment. On my arrival to the hospital, Ispoke with doctor L from the trauma team (Lieng? apologies for possible misspelling) about my mother's meds in detail, specifying the dosages, the timing etc. The doctor promised to place an order for the meds according to our discussion. As a result of nurse Nicole's refusal to talk with me in am, patient's vitally important med was given to her not early am as always, but at around 2-3pm, which might have contributed to my mother's tachycardia later that day. When at around 7pm, before leaving, I asked nurse Nicole when my mother was going to get her pm meds, she responded by saying she had not checked if the orders were in place. When an hour later I got home in NJ, I called to find out if the pm meds were available. Nurse Danielle told me that my mother's nurse Julianne (apologies for possible misspelling) was getting a report, and that she would call me. Nurse Julianne never called. Mr. Gladstone Wilson, nurses supervisor (apologies for a possible misspelling,) was not helpful at all. He told me to keep calling the unit (I did several times, nobody picked up). He lectured and scolded me. He told me he had a lot of things to take care of and not just my mother ( by that time I got used to this type of mistreatment) In the meantime the night nurse kept refusing to talk with me via the aide's phone. About 20 mins ago the aide called me to let me know that my mother was being transferred out of this hornet nest. I sighed with relief. But conditioned by the above described mistreatment, I am not holding my breath. P. S. Jovnna (or Jo Anna apologies for a possible misspelling) from the patients relations department did call me back, and she did tell me manager Mohammed would call me. But he never did- I guess by that time I was conditioned to think that manager Mohammed was extremely busy with more important things than my mother. While I am grateful to hear from the aforementioned department, Ms.J made me believe that her task was to fend me off than to help me and the patient - judging by the manner she...

I went to Methodist Hospital for the first time in twenty-plus years last week and it was a mistake. The last time I was there was in the early aughts. I sat in the ER while a blood infection spread up my arm and had a grey shirt ruined from the bloody puss spilled on me. I swore I would never go back. I should have listened to myself. It deserves a one-star review, but at least I saw a doctor and a nurse found a vein on the first try. I have a bit of a complicated health history and the reason I was there was a little complicated. I figured that since Methodist has merged with NYP, one would get around the same quality of care at a satellite facility, as they would at Columbia or Cornell, but wow, was I wrong.

Prior to my waking nightmare at Methodist, I’ve been to the ER with gastrointestinal issues/pancolitis 5 times since February of this year, been hospitalized 3 times since then for the same reason, have long COVID, had COVID at least 6 times since February of 2020, have had 4 cervical spinal surgeries since 2016, and a myomectomy in 2021. I take a lot of medication, am a long-term pain management patient, and have a complicated health history.

After being in the ER waiting room for more than two hours (I know hospital ERs are busy, but we were pretty much the only people in the waiting room), while puking up deep intestinal bile, they finally called my name while I was in the bathroom. Instead of waiting for me to come out (less than a minute), they took someone in front of me, who could only say she just didn't feel well.

When I was seen, I had to explain to the triage nurse (who was also the security guard) what pancolitis was while she Googled it.

Once I taken back, the only reason I was seen by a Dr and given antinausea and pain medication is because my partner went to the desk every five minutes for almost an hour before I was seen. Once he went home, they ignored me.

Methodist is a jail hospital (obviously, people who have been arrested deserve to be treated for their medical ailments). There were at least 3 people handcuffed to their beds. Most of the other patients screamed and cried about abuse, when nurses and/or Drs tried to touch them. Each bed had an aide. Their only job was to watch each bed and the patient in it. They were not allowed to get up or liaise with nurses or Drs on behalf of the patients in their assigned beds. Once the vomiting stopped, I demanded to be allowed to leave as they weren't treating me. Security wouldn't let me leave without an okay from the nurses station.

I without going into too many details, I think I've painted enough of a picture describing why Methodist is horrible. I'm giving it 2 stars as I have very difficult veins. The nurse in the Methodist ER was able to find a vein on the first try.

You can see below that the hospital is trying to look like they're on top of complaints. I sent a complaint to that email on 8/23 and have yet to receive a response.

Don't treat patients like prisoners, treat patients with their at-home medicine, if possible, or something comparable (I was told to go home and get my medicine, while vomiting green intestinal fluid, BUT, I wasn't allowed to leave without permission), pay attention to patients (even if they don't have a white man to advocate for them), don't leave patients to languish in the ER, and don't try to save face with an...