Planet Fitness

Today I went to visit the near gym by my home and I was in disbelief! I went in around about 6:30pm and a tall dark skinned guy scan my key card and he was I was good, he smiled slightly, However, he did not give my a welcoming greeting and I was fine with that. I ask him where were the lockers and he said they were upstairs.

I workout and ask the young lady at the front desk by the name of Delfi (Team Member) where were the massage chairs, before she answered I said are they down stairs. She said yes. I started to walk towards the steps and turned back around to ask her how does it work to get a massage. She handed me a coin. I went downstairs to the black card spa and was upset a little because at this planet fitness there were no hydro massage chairs, I only got five minutes on the deep tissue massage chair. When I was walking out of the gym I approached her about the five minutes she stated that it was all they gave and if I wanted more time I can come back to the front desk and get another coins. I feel like it was inconsiderate to get of the massage chair just to get a coin to add more time.

I worked for the Planet Fitness in Dover, Delaware and we always was big on customer excellence and extended our services to the best of our knowledge. We have a kiosk in dover that allows is to set up appointments for our members and the maximum time on the machines is ten minutes so it more convenient in a sense because it allows you to see how much time the member has on the machine, who's next, and it allows structure in the busy work place like the gym. The paper towel dispenser got stuck on the top floor, I had to walk to another one. Rounds are not being made regularly because the spray bottles was not fill to the top. Although the woman bathroom is amazing it smelled horrible. I do not like the fact that there are curtains instead of doors. there are no mats on the floors for you to step out nor shower caddies. They have hooks for you to hang your clothing outside the shower and that gives room for your belongings or important valuables to be stolen or misplaced. So I will not be taking showers here.

Seems to be understaffed because there are a lot of things wrong with this gym although there's two levels and an elevator. Its dirty in here! They need to clean the walls, mop the floors, and clean the lockers!

But overall, I had a great workout! The rowing is break though so that needs to be fixed. It was uncomfortable to work out on it but another young lady was on the other one.