Spa Palace — Attraction in New York

Edited review as the problem was resolved. Beware! If you buy membership aka multiple session vouchers, make sure to take a picture of it and make manager text you a confirmation. Do not leave without it, as you might risk losing your money in case your vouchers get lost. I bought 90 min x 6 sessions and was told that it’s on records and I don’t need to bring anything as there is a written record of it. it took 2.5 hours of rocky roads and going back and forth + me finding actual membership to receive understanding and a fair honest communication. Have I not found it, I don’t know if my membership would ever be recovered as it had zero personal info and there is no transparency or formal records. As for massages, I’ve been a regular costumer for many years and keep coming back to my favorite masseuses. I used to go to Lucas religiously, but he no longer works here. Took me few tries, but now I have my other favorite - Owen. He is off on Wednesdays. Please make sure tip him well to keep his work standards as high as they set now and to use basic English not to confuse him (more here, less here, this spot more, more pressure please etc) and do not hope that he will read your thoughts — please talk about your preferences during massage if something needs to be done...

My boyfriend usually loves really tough massages, however, this experience was torturous for him and his friend ,who both visited recently for a full body massage. My boyfriend visited a year ago as well and had the same experience but returned thinking his previous bad experience might have been a one time thing. (they have great prices for Greenpoint).

Apparently, the masseuses use their elbows for the whole length of the massage (maybe to avoid their fingers being tired since they have to do a ton of massages for the day) and don't hold back when it comes to force. My boyfriend didn't say anything because he was shy and also because he did enjoy some parts of the massage. However, his friend had to interrupt his massage several times due to pain.

They came home in some pain and felt like the massage didn't really help with any relaxation. They told me that there were several occasions during their massage where they were simply counting in their heads for it to stop. One experience does not warrant a bad review but twice in a row and to two different people really means something horrid is going...

Wow. My partner usually go here once or twice a month and get great massages but some female manager just called me and harassed me about a gift certificate we used a week ago saying she needed a copy of it which I no longer have because it was a gift and the guy at the front desk took it as partial payment for our massages.. Manager called me a week later harassed me for 20 minutes claiming it was fraudulent or something … we spend hundreds of dollars at this place regularly and I can’t believe they treat their customers this way … it’s was so unhinged and weird. Like it was $100 print out of a certificate with the gift card number printed on it the the person at the desk took it … and wrote it in their ledger, so assume they had a record of this purchase. Now they want to accuse us of losing the gift card and that it wasn’t valid???? The owner needs to get better management. If you have the gift card number, which they did, then you can easily track that it’s tied to a $100 purchase. If you don’t keep records to avoid paying taxes that’s not the...