Brooklyn City Furniture — Local services in New York

I had an amazing experience shopping with Agnes at Brooklyn City Furniture. I purged most of my belongings in a cross-country move and was in desperate need of somewhere to sit in my new apartment. I visited Brooklyn City Furniture because a) it was rated highly and b) the gorgeous furniture on display.

After a few more visits and a lot of deliberation, I decided on a sofa by Gus Modern. I return to place my order but... the sofa was out of stock so it would be a month plus to get it. This makes sense because COVID has put major kinks in the global supply chain, so getting anything, let alone a beautiful, well designed sofa has become challenging. I sadly tell Agnes I can't wait a month because my apartment is literally empty. Agnes was empathetic and asked me to wait a moment while she called her supplier. A few phone calls back and forth and Agnes has pulled off a miracle—she got me put in line for the sofa. I'm not sure about the specific magic, but I know she called in a favor on my behalf. I happily pay for the sofa and wait for a week to receive it. Delivery was a breeze to set up—Agnes was very communicative with updates and I knew exactly when my sofa would arrive. My sofa was delivered expertly by Michael and (I'm sorry I don't recall the other fellow's name, I'll update if I can remember!). They were cheery, fast, and respectful.

I'm writing this review sitting on my beautiful sofa. I love it. I wouldn't hesitate to shop at Brooklyn City...

The furnishings selection was amazing! I didn't know what to expect when going in. But upon entering, I saw that it was a place that is very dedicated to stocking high-end furniture from all over the world. There were styles for practically all tastes and the service was incredible.

Agnes helped us and she was so nice and patient. We were extremely particular about what we wanted and had many checkboxes that need to be ticked off. Agnes stayed with us while we were mulling over selections, showing us swatches and providing us information whenever we had questions. She was very knowledgeable with the furniture's lead times, materials, and prices. I think the most important thing that I want to point out is that we felt no pressure whatsoever.

We felt free to continuously ask questions, inquire about multiple pieces, and additional swatches/lead times. It felt amazing to be able to find a piece that worked for our space (Gus* Modular Sectional).

Delivery was well coordinated and careful. We had a piece from the brand that was a little off (not to the fault of Brooklyn City Furniture) and Agnes was super responsive in contacting the furniture company and initiating a swap.

I couldn't be happier purchasing from this small business! I will definitely return to buy furniture through Agnes. She made the entire...

My experience with Brooklyn City Furniture actually blew my mind (in the best way). After finding a sofa that fulfilled all my hopes and dreams, retailer after retailer told me it was being discontinued, and IF they could get it for me, it could be months. I was moving and would be couchless. I didn’t have months. JB at Brooklyn City Furniture had a floor model of the sofa and it was in mint condition. He sent me photos and even offered to FaceTime to let me see it. I purchased the sofa and agreed upon a delivery date. After reviewing the options for getting it into my building we were unsure if the sofa would fit into the little elevator or if the couch would have to be maneuvered up six flights of stairs. JB actually drove out to see for himself clear over to the upper west side. He took measurements and talked to the doorman and assured me he could make the elevator work (no one believed it would). On the day of move in, still filled with doubt, I watched JB get the perfectly wrapped sofa into my building elevator with a clearance of just millimeters, and then flawlessly unpacked and placed into my apartment.

I would buy anything I could from this company at this point due to the care and service they provided. And I would recommend them to anyone and...