Staples — Attraction in New York

I've ordered business cards with them before, the cheap matte finish ones. Came out fine, just like you'd expect. No complaints there. I ordered from them again on Sunday, needing them for an event on Tuesday. I called to ensure they would be done on time and they assured me they would be. This time I ordered premium stock, glossy finish and when I went to pick them up, they were the exact same as the cheap matte. The associate said he had made a mistake and he'd fix it. No harm, no foul. People make mistakes. Came back later and they were the same thing. He apologized again, refunded me this time, said he'd fix it. The third time, the supervisor, Daniel, told me that these ones they had given me were the premium stock gloss cards all along. Even though they were the exact same as the cheap matte ones. He said if I don't like it, I could call corporate and that he had delivered on his end. I kept insisting that something should be done, because it was clearly the exact same thing, but he said that it wasn't his responsibility, that he had provided the correct product. So I called corporate. And they confirmed what I thought, Daniel lied to me. He just didn't want to fix the product for a customer. Corporate said that I was right, that there is a difference between cheap matte finish and premium stock, gloss finish and said that they would get me the product I originally ordered. It's a shame that Daniel would not fix the problem himself. Needless to say, I will not be going to Daniel's store again. Something about being lied to just shouldn't be part of the...

Why are there 5 people in the copy center and only 1 person / 1 station for the return center? When I showed up today to return my packages, there were 3 people ahead of me. 5 minutes pass by, 2 people ahead of me. Okay , I guess scanning takes some time. It would be great if they had two computers. But that’s not the reason I’m writing this review. At a certain point, the associate today had to grab someone from the copy center to help him pack and scan a bunch of boxes , because it seems he hasn’t been able to address the products piling up around him to tend to the constant line. They took 15 minutes to address the backed up products and the line quickly grew to 10-12 people, spanning across the width of the store. I was there 25 minutes total to return a few packages which I’d preprinted labels to speed up the process. My return receipt was handed to me at the end - “15% off your staples order for using our return center”. What a joke. I ran out of there so fast. The people in line were literally laughing at how ridiculous this was. Going back to my original question; why do you have 4-5 people in copy center and 1 person on the return side? I don’t know how this staples is run but I can’t believe there’s a regional manager or district supervisor that somehow approved this messy and unevenly distributed use of resources. Why not have 2-3 computers in the return center and allow copy center employees to flex on/off from return center/copy center? Please address this disaster...

Have been shopping at this location for many years and after todays experience with the manager on duty this afternoon, I will be patronizing the Woodside location from this point on. Had a coupon as well as rewards dollars from ink returns that I used. Before making the purchase I specifically asked the manager (who rang me out on the register) that I wasn't sure if I was buying the right size on a product and if it was not the right size could I bring it right back for the right size and exchange it and he said sure no problem. I returned 10 minutes later and sure enough I needed the other size, when I explained to the cashier they wanted me return one and buy the other but was going to lose my rewards dollars and had to pay full price on the other product. I explained that the manager was aware that it would be an even exchange, she called the manager and he said he forgot to tell me that I would lose the money on the coupon. I explained to him that if he told me that originally I would not have made the purchase. Once again said there was nothing he could do about it. It is my opinion that this manager needs a little more training on how to handle certain situations and policies rather than socializing with his employees like they're at a social event or party with complete disregard to the customer. In todays environment where platforms like Amazon are growing and growing, in-store retail locations need to step up their game not bring it...