SEPHORA — Attraction in Niles Township

This is to share an experience on Saturday, November 9th at old orchard Sephora.

I have always read negative reviews about this sephora but today I got to experience it too unfortunately. I understand it’s the Sephora fall event going on and it’s a weekend so I’m sure the Sephora ladies are hard at work, but still needs a change in attitude.

I was picking up a dior face glow palette in the shade universal. I needed two of them. I only saw one left on the shelf. This is when I asked the Sephora employee for help, her name is Melissa. She was bothered that i even asked her because her attitude was annoyed instantly. She started with saying “if it’s not there on the shelf we probably don’t have it.” Ok so negative answer to begin with. Then she proceeded to open the bottom drawer and started looking and got irritated at me for not telling her the product color I was looking for lol she didn’t bother asking me.

Then she kept looking for the color I wanted. I bent down to also peek at the names because the font was like micro. She didn’t want me to peak at it! She rudely said I’ll do the checking for you, don’t look. I’m like damn ok lolol idk why you have such a nasty mood dear.

She did the “looking” for me and handed me an eye shadow palette instead of a face palette and said here. I responded that this isn’t the one. So then she finally found the right one and handed it to me like she’s doing me huge favor for doing her job.

When I was asked at the register if someone helped me I told her Melissa “helped” me but was very rude. The cashier said nothing about that and proceeded to do the checking out process. So no one clearly cares.

Avoid this Sephora and order online only bc you won’t have to...

Although I generally have a good experience when I'm shopping at this store. Today I felt particularly annoyed and irritated, because while I was testing out Sephora's concealer brand at one of their makeup stands. A saleswoman who was assisting another customer not only invaded my personal space once, but she did it twice and the second time she didn't excuse herself. And not only that but they both stood RIGHT NEXT to me while she was giving her a sales pitch. Now, I wouldn't have minded if this were to have happened in a very busy and crowded store. Because in that kind of circumstance it would been more than understandable. But this was early afternoon where the store was virtually empty and there MANY makeup stations that were available for them to use. The saleswoman didn't have to stand RIGHT NEXT to me and give me an earful of her sales pitch. Because it made me feel make like they were right on top of me, so much so, that when I turned to leave I almost tripped over the customer's dog. (Personally, I don't understand why non-service dogs are allowed in-stores but I digress). They could have easily moved to another station with more room to move about. But I left without making another purchase because I felt like my presence and personal space was not only not valued but it wasn't respected. (I was there picking up an online order). So, please take note salespeople, respect the personal space of your customers whenever possible. Because although I do understand people get excited and they want to move about and do things at a fast pace, that's not always necessary. It's better to do things at a slower pace, where you can still be mindful and aware of other...

I come here as a convenience but honestly Most (not everyone) but most of the staff here barely smiles and gives you a very chilly reception. I don't get many smiles whenever I shop here and I don't get any freebies or special treatment unlike the other Sephora locations. You can tell the women and young ladies here are either not being treated with kindness by their manager or they are just not into their work. At the other major Sephora locations there is so much more space so maybe the very tight quarters here are preventing the staff from being able to do a good job and can you blame them? Yes this store is the least cleanly and the tiniest one I have been to and you just feel rushed when you come here so you are not inspired to stay longer than just come here ...get your shopping done and leave. Typically it's fun to be a "girl" and not be in a hurry but at this location it's just not peaceful and people are constantly in each other's way and bumping into one another. The store here is messy, disorganized and the most of the employees are snobs. There I said it and I don't like being mean because I am a huge fan of Sephora but this location has a lot to be desired. The other Sephora stores go above and beyond the normal routine to make sure you have a fun and creative shopping experience but not this particular store. Go in here and get what needs to be done but don't expect to be treated like a...