(UPDATED) SCROLL TO THE VERY BOTTOM!

I LOVE going to the movies all the time in fact I am an AMC Stubs Premiere member. This was my first time ever trying AMC Ontario Mills and I got the worst awful experience anybody could imagine. I was going to see The Kitchen at 10:45pm. I arrive at 10:15pm and first thing I noticed was a lack of staffing and customer service. The carpets were stained and was very unclean. When I waited in the Premiere line, there were approximately 5 people waiting in the regular line way longer than me. The AMC staff member called me over as if I was next in line which showed no awareness and fairness at all to other customers. I very much disliked how you can grab the popcorn/nachos/hot dogs and go to your movie. Us paying customers and Stubs/Premiere members do not know how long that these foods have been under the heater and how many people have touched them with their bare hands. The entire concession area looked like it was just placed with no thoughts of a better organization plan. The area with drinks and ICEEs was very sticky on the ground and had trash ALL over the place! At this point I was very disappointed but I was satisfied because it was finally time to watch my movie. As I was walking down the hallway to get to theater 5, there was an AMC manager and a security guard escorting 4 minors out of a movie theater after passing curfew and trying to sneak in. There were approximately about 12 other people in our theater with us. It is 10:45pm exactly and NOTHING was on the screen and the lights were still on in dead silence. One of our fellow viewers in the theater had to go grab a manager to actually start our movie which proved how unorganized it is with bad management. Before I continue explaining this horrible experience, the movie theater itself was unsanitary with uncleaned dirty trays. When I reclined in my seat I looked behind to see all of the disgusting rotten foods and trash left behind that looked like it has been there for months!! At this point it was 11:05pm and our movie was finally starting but there was an issue. THE LIGHTS WERE STILL ON IN THE THEATER!! 5 minutes later the same person had to tell the manager to turn the lights off. Finally, everything was all good until the middle of the movie, two young gals run down the stairs at a fast pace and then right by the time they past the fire alarm the alarm goes off. As all fire alarms are it was extremely loud ,and irritating as it was just past midnight. All of us evacuated the building and that is exactly how my first time ended at AMC Ontario Mills. Everybody including me were extremely disappointed on how everything turned out. I recommend AMC Victoria Gardens as they are perfect in almost every way possible and actually make all customers and visitors feel welcomed!

To summarize this terrible experience, I would rate it negative stars and never go back again. Awful management and lack of helpful staff members. Very unclean, unsanitary in almost all areas and including bathrooms (Disgusting and unfortunate), and a whole theater with stained carpets. During my entire time there, I NEVER saw any staff member make an effort to clean even when they walk by an awful mess. There was a major lack in organization in almost all areas of the theater. There are a bunch of AMC theaters that are way more high class and welcoming to all customers and tourists that don’t disappoint like this one did to many people!

(UPDATED) READ: This theater has improved miraculously over the last year. I was so impressed coming back and everything was different. It was clean, sanitized, and more organized. More security too! I go to this theater way more often because it is continuing to improve over time. Every single time it was been an enjoyable experience! I am excited for when it reopens and I encourage everyone to visit AMC Victoria Gardens and Ontario Mills more often! :)