New Balance Factory Store Ontario Mills — Local services in Ontario

April was very helpful. Right when I walked in, she asked did we need any help. I explained It was our first time in any New Balance store, we'd never owned a pair of New Balance shoes, and I know absolutely NOTHING of New Balance shoes.

I was told to come to New Balance from my 13 year old son's podiatrist, because my son was born with the club foot and he is starting to roll it outwards very badly; which is negatively affecting his gait.

April stayed with us the whole time, helping him try on 2 different sized shoes. His right foot is 2.5 sizes smaller than the left foot. I appreciated the fact that she noticed with the pair on sale that his foot was still rolling to the side a good amount. I noticed it as well, but me knowing nothing about these new types of tennis shoes on the market nowadays, I thought, that's as good as it's going to get.

She said, "I'll be right back." And came back with a more expensive 2 different sized shoes. There was a HUGE DIFFERENCE in stability with his foot. Ultimately, I dropped $400 on identical 2 different sized sets of shoes, but it was well worth it. I'd rather pay for the more expensive shoes to get our desired result; and I appreciated that April gave me both price options. All 3 of us could tell the $200 shoes were what my son's club foot needs. April is very knowledgeable in her work, very pleasant, positive, and helpful. Thank you to the other workers who helped restock the shoes we didn't get. Your cashier was very friendly too. This was an awesome first experience with The New Balance Family. Thank you so much for your...

We got an email coupon for $20% off $100 or more, so we went to get new shoes. We always enjoy shopping here because of the large selection of shoes including narrow and wide sizes. The prices are great and the staff is always so friendly and helpful. When we got there, we found a sign on the door that said they were moving to the Ontario Mills mall on May 8th. We went inside and were surprised to find the store almost empty except for a few racks, a few boxes along the walls, a few boxes on mostly empty shelves and a rack of clothes. There was not much to choose from, and a great deal of the stock said, "Not part of promotion." I would advise not wasting your time for a visit here and just waiting for the factory store to reopen at the mall in May. The coupon is good until May 18th and will be honored there. Hopefully, the great selection, prices, and service will...

I have never been to this outlet store, nor did I know it existed before yesterday. A relative mentioned it and said to check it out. I have never worn, owned or shopped for New Balance shoes before and the same goes for my husband and kids. My husband is an umpire so the need for good shoes is imperative, to say the least. After looking at several different places, he tried on a pair of New Balance tennis shoes. Although they aren't technically umpire shoes, they're the closest thing you're gonna get to them that also have good support, easy to clean and aren't ugly. The shoes were about $65 and totally worth every penny. The store is huge and carries clothes, socks, backpacks etc. They also carry shoes in all sizes and widths for the entire family. If you have issues finding shoes with a wide width, this is definitely the...