Market Broiler Ontario — Restaurant in Ontario

Found a cockroach crawling around one of our chairs!!! And the manager or lead was even worse. We came in on Easter, April 20, 2025 around 1:35PM. The server was amazing and he did a great job with amazing service, but as we were eating we saw a COCKROACH crawling on one of our chairs. I went up to the hostess to notify her that there was a cockroach and she saw it and said she would be right back. The busser came by with a linen napkin and killed it and said thank you to us then walked away. Keep in mind those are the same napkins used by customers! Then one of the managers or shift lead (unsure of who he was) came by to not apologize, but to come up with all kinds of excuses as to why they were having a “BUG PROBLEM” in their restaurant. He also said he’d make note of this situation and notify the fumigators or whatever company. Not once did he actually say sorry to us in this entire conversation. What he did say was “let me take care of it.” And so he left and we sat there confused as to what “take care of it” meant for us. The server then came by with the check. No discount or anything, just the full price. We don’t blame the server because he was probably just doing what the manager told him to do. We told him that the manager said “let me take care of it” and to ask him what that meant because it made no sense to us that we would have to pay full price for a meal we did not finish, were not going to take home, and a spoiled appetite from seeing a live cockroach roaming around us and no apology. The unapologetic manager then returned with a “discounted” check where he only took off 1 out of our 3 entrees, but left everything else on there (including appetizers and my drink). He continued to tell us that he was going to notify EcoLab to fumigate the place today and whatever other excuse, but still no “sorry.” We were completely shocked that despite EVERYTHING we were STILL being charged. Our plates were still full of food. The server then came by with to-go containers per his manager’s instructions, but we denied any containers or free dessert because nothing could have made up for this terrible experience. We paid for the bill and left our food and drinks at the table because the thought of eating that food was sickening. Again, it’s not the server’s fault as his service was great and he was very polite. But the manager and the way he handled this situation ruined it for us. If he would’ve just apologized for what happened and made some sort of effort to alleviate the terrible experience of finding a cockroach on our chair as we’re eating, then we wouldn’t be so upset and we wouldn’t be leaving a bad review. I would not come back or recommend this place due to its “bug problem,” as the manager stated when notified about the roach, and the lack of effort in trying to fix the problem or make it better. The manager kept telling us that all kinds of bugs come into the restaurant during the summer. Still no excuse for having cockroaches roaming around and how all of this was handled. Completely unsanitary, gross, and disappointing. The manager on duty especially ruined this experience for us. We left around 2:30PM immediately after paying the bill they gave us when we told them about the cockroach. Definitely...

Fist impression was I liked the rustic design but I’ll never return here again. I tried the Tropical smoke with mezcal it was perfectly smoky with a hint of sweetness from the pineapple. I ordered a half Caesar salmon with the original person who greeted me then they swapped servers after I placed that order that’s when things started to go wrong. She brought out the Caesar without the salmon. I waited forever for the salmon then I asked for extra dressing she forgot so I sat there for about 15 minutes before reminding her again. I didn’t want to give up because the appetizer a sounded so good. I was wrong.

Then I noticed a Bug in my water and she told me she’d bring a new one but left the cup in front of me.

For the Flautas crab meat was overcooked not much meat and the flavor tasted off too me

Grilled Artichoke the sight was already unappealing but I love artichoke so I still wanted to try it. I couldn’t even cut through the artichoke to taste it.

I sent back flautas and artichokes and opted for the prawns instead.She Took my silverware with the plates without replacing it. I do believe she was Serving 5 tables alone.

I ordered the Lobster topped petite filet ($27 for a limited time) she delivered it and still forgot the silverware so I Waited 10 minutes by then steak cooled off and I ended up taking silverware from another table. Lobster was overcooked and tough I ordered the Steak medium and it was cooked to temperature but lacking flavor The Cheesy potatoes reminded me of elementary school lunch, too peppery, and didn’t taste fresh Asparagus was fine but would be better if served with lemon for a little flavor

Finally the Bacon wrapped prawns came out I wish they would’ve pulled or cut off the tails as I felt turned off to eat the portion of the bacon where the shrimp tail touched. Some of the bacon wasn’t as crispy as I personally like it. It was still soft and white. The sauce was interesting and I liked it. It was like teriyaki meets bbq.

She forgot the water until after the prawns came out after I had eaten my main course

Didn’t ask if I wanted dessert or anything else just brought the check and stated this is for whenever you’re ready if you want to add anything else let me know which to me signaled that the staff was ready for me to leave and off putting. AS much as I wanted to try the crème brûlée and sundae that I had seen I didn’t want to spend another dime. I waited about 20 minutes for my card to be picked up and ran. Manager finally came in to help and ran my card and...

We have been customers of this restaurant for over 30 years at this location and in Riverside. Recently, I took two friends from out of town to the Orange County location because they don't get good, fresh seafood very often. OC DID NOT DISAPPOINT!!! UNFORTUNATELY on this night, the ONTARIO location DID DISAPPOINT!!! We made reservations since it was a Saturday night and made them early, so we had some wiggle room because we were dropping someone off at the airport. We ordered an appetizer, and the waitress asked if we were ready to put in the rest of our order. We asked if we could do that when the appetizer came. We received our appetizer fairly quickly but then proceeded to wait over 90 mins for our entrees. During this time, we watched other people who were seated about the same time as us receive their meal, checks, and leave the restaurant. Other customers arrived after us and also received their meals, checks and leave the restaurant before we did. During this time we also watched as the manager walked around checking with other tables and helping bus and bring out meals but seemingly avoiding stopping at our table to check on us. We finally had to say something to the waitress and she said our food was almost done. And then it still took another 30 minutes before our food came. We were about ready to leave when our entrees arrived. In hindsight, we probably should have left. I ordered a salmon dish that I have ordered before, but this was lukewarm and didn't taste as good as when I've had it at the other locations. My husband's steak was EXTREMELY RARE and not cooked as he asked. My stepdaughters entree like mine was lukewarm. Which is interesting since, according to the waitress, she was waiting for them to be finished. Both my husband and stepdaughter got a King Crab Leg that was good, they said. Unfortunately it was the only thing that was. Such a DISAPPOINTMENT on my stepdaughters last night here in CA for her farewell dinner. It was also interesting that during our visit, as the other patrons were leaving that were sitting in same area as us were praising our waitress and how great her service was. I wonder what we needed to do different to get the same level of service. We were planning a return to this restaurant this week with friends for a special occasion but it will unfortunately be awhile before we return to this location. The bad memory will...