Found a cockroach crawling around one of our chairs!!! And the manager or lead was even worse. We came in on Easter, April 20, 2025 around 1:35PM. The server was amazing and he did a great job with amazing service, but as we were eating we saw a COCKROACH crawling on one of our chairs. I went up to the hostess to notify her that there was a cockroach and she saw it and said she would be right back. The busser came by with a linen napkin and killed it and said thank you to us then walked away. Keep in mind those are the same napkins used by customers! Then one of the managers or shift lead (unsure of who he was) came by to not apologize, but to come up with all kinds of excuses as to why they were having a “BUG PROBLEM” in their restaurant. He also said he’d make note of this situation and notify the fumigators or whatever company. Not once did he actually say sorry to us in this entire conversation. What he did say was “let me take care of it.” And so he left and we sat there confused as to what “take care of it” meant for us. The server then came by with the check. No discount or anything, just the full price. We don’t blame the server because he was probably just doing what the manager told him to do. We told him that the manager said “let me take care of it” and to ask him what that meant because it made no sense to us that we would have to pay full price for a meal we did not finish, were not going to take home, and a spoiled appetite from seeing a live cockroach roaming around us and no apology. The unapologetic manager then returned with a “discounted” check where he only took off 1 out of our 3 entrees, but left everything else on there (including appetizers and my drink). He continued to tell us that he was going to notify EcoLab to fumigate the place today and whatever other excuse, but still no “sorry.” We were completely shocked that despite EVERYTHING we were STILL being charged. Our plates were still full of food. The server then came by with to-go containers per his manager’s instructions, but we denied any containers or free dessert because nothing could have made up for this terrible experience. We paid for the bill and left our food and drinks at the table because the thought of eating that food was sickening. Again, it’s not the server’s fault as his service was great and he was very polite. But the manager and the way he handled this situation ruined it for us. If he would’ve just apologized for what happened and made some sort of effort to alleviate the terrible experience of finding a cockroach on our chair as we’re eating, then we wouldn’t be so upset and we wouldn’t be leaving a bad review. I would not come back or recommend this place due to its “bug problem,” as the manager stated when notified about the roach, and the lack of effort in trying to fix the problem or make it better. The manager kept telling us that all kinds of bugs come into the restaurant during the summer. Still no excuse for having cockroaches roaming around and how all of this was handled. Completely unsanitary, gross, and disappointing. The manager on duty especially ruined this experience for us. We left around 2:30PM immediately after paying the bill they gave us when we told them about the cockroach. Definitely won’t be back.