Häagen-Dazs Ice Cream Shop — Restaurant in Ontario

We were shopping in the mall and suddenly saw the Haagen-Dazs finally open since we saw the sign arould two years ago. We've been checked if it open for few times. So we were excited and made our first purchase here. We found there were some coupon on the counter when we made the payment.The coupon says we can sigh up the membership and make first purchase then we can get a mini corn for free. We confirmed with the 1st staff if we can get it now. She said yes but we need to download the APP. We went back to the counter after downloaded the APP and signed up. The 2nd staff let us step back and someone coming to check out. But after she finished serving the guest. She didn't come back to help us until we ask her again. She can not find the QR code on the APP and asked the 3rd staff. The 3rd staff also don't know. But finally I found the code by my self when we saw the 1st staff coming. She also asked us wait because she will help some one to make the payment. After that, She talked with the 2nd and the 3rd staff. Seems they are all confuse. Then the 1st staff come back and tell me we should show her the code wen we make the payment, not now. Must be kidding. I told her people stand by the counter to do the download and sign up will take long time and block the queue. Waste everyone's time include yours. The coupon should be put at enter point but not the exit point to save everyone'time if by that way. She said we can use the coupon next time and wen need to redeem after we got enough point. I said next time is not first-time purchase and the introduction didn't say we need redeem with point. Also if like that, why did you let us do it here and wait? She said I don't know, I just work here. I asked "so these coupon are useless, they are rubbish, right"? She said yes. ..................I don't know what I can do any more. They made totally made our happy day darken. No courtesy. No profession. No service. Not a...

I was just here at this Häagen-Dazs. I was provided the worst customer service. There were 3 ladies working when I came. I was the only one in line when I came in then a man came in and just told them he was wanted a banana split. Then one of lady started processing the man’s order so then I told one of the lady my order but she said I have to wait in line and I told them I was in line but you guys took that man’s order instead of mine. The lady didn’t want to help me cause she was busy texting on her phone. Then the other lady said I can take your order after I told them I was here before that man but you guys took his order first. I guess the ladies prepare talking mens orders first...

Follow-up service after buying 4 scoops of ice cream for $25, can at best described as poor. On this visit, 30 JUN, at 1400 hrs, l requested a small cup of water along with my purchase. The male attendant said l would have to buy bottle water. I advised l needed the water for my heart medication. He refused and repeated that l would have to buy bottle water. Fortunately, another customer heard my plea, and provided the water. Poor human compassion and reflects poorly for the type of employee hired...