VALLIANI JEWELERS — Local services in Ontario

I purchased a diamond ring here expecting a GIA-certified diamond, which I specifically asked for during the sale. Instead, I was sold a diamond certified by EGL, which was only shown to us after the purchase.

I returned the next day to request a refund and explained the issue. The store declined, citing a final sale policy, even though the diamond was not what I believed I was purchasing. An exchange was offered, but it was lower in quality and value.

I made it clear that I wanted to return the item, but after that, they stopped responding. I’ve tried to resolve this fairly but have not received a solution that reflects what was originally promised. I’m sharing this to help others make informed decisions, especially when shopping for something as meaningful as an anniversary gift.

EDIT: After my review, they tried to reach out and offer another diamond, but it was still significantly lower in value and quality. The receipt only lists the diamond certification as “INT” and never disclosed it was EGL until after the purchase. I also have to ask, what is the point of showing me a non-GIA diamond if I specifically asked for a GIA-certified one? This experience has been very disappointing, especially considering how clearly we communicated what we were...

I am going to entire meals so while I keep walking and then I’m passing through the Jewel store actually before the Valiani I saw the lady was calling me for the jewelry to work, but I just say it’s OK so when I pass by the Val, I don’t know. I was very comfortable when I was talking to Kia. She just approached me and I just wanna try that you are the necklace and then she’s veryvery nice to me and then until I’m still looking for my son’s necklace she helped me a lot she’s very nice. She’s very helpful and very accommodating person and she’s very friendly. She is an above and beyond. I am very very comfortable with her. Very nice to me and then until I’m still looking for my son’s necklace she helped me a lot she’s very nice. She’s very helpful and very accommodating person and she’s very friendly. She is a above and beyond. I am very very comfortable with her so I know I have to be patient and she has a lot of patience to work out with The With the works because I do financing and she really helps me a lot so I love this to maybe out going back here for some jewelry but because of her she is really really really really very very one of the best here and the jewelry store....

An Exceptional Experience at Valliani Jewelers

I can confidently say this was one of the best shopping experiences I’ve had in my 47 years. Valliani Jewelers not only offers a stunning selection of jewelry, but their team delivers an unmatched level of service.

I had the pleasure of working with Rosela, the store manager, and Teresa both of whom were incredibly warm, patient, and knowledgeable. They took the time to walk me through several pieces, offering thoughtful insights and honest opinions that helped guide my decision. I truly appreciated how they made me feel comfortable throughout the entire process.

As someone who tends to be indecisive, I was impressed by their professionalism and care. They never rushed me and genuinely went the extra mile to ensure I was happy with my purchase.

I enjoyed the experience so much that I’m already looking forward to returning. If I could give more than 5 stars, I absolutely would.

Thank you again, Rosela and Teresa, for making this such a...