Kevin Jewelers — Local services in Ontario

I went in to buy a ring for my wife and asked about resizing options. Before picking Stephanie told me that it was free and could be done the next day. “Great”, I said. Then I chose a $900 ring set. When we went to ring it up she told me it would cost $60 each to resize the rings or $129 for a warranty that included resizing. I asked her why she told me resizing was free and she told me she didn’t say that. Both my kids were with me and heard her say it was free. I told her to forget it, because she was so dishonest. She said fine. I told her that there were a lot of other jewelry stores to which she replied, “yup, there are a lot of jewelry stores.” I was shocked by the attitude. So there you go Kevin Jewelers, Stephanie lost you a $900 sale today. I would tell everyone to skip this store, the service is dishonest and will up sell late in the transaction.

Update: Notice their reply. “An honest mistake.” Give me a break. Everyone in my party heard her tell us about the free resizing and her attitude and dishonesty are inexcusable. Also, it appears you all don’t listen well as it was not a ring for my “fiancé”, it was for my wife. Nice try in spinning it, but there is nothing left to say. My money went elsewhere and will...

My fiancé and I went in shopping for our engagement ring. We shopped with Victor. Never purchased but looked at rings and we were in the process of getting a large ring for my wedding ring. We went additionally for Fathers-Day. I wanted to buy my fiancé a watch. Shopped with a young lady who never informed us watches are final sale. We found another watch at Movado, genuine quality. We went back to return the watch they gave us so much attitude and unprofessional behavior. She repeated no refunds but then let us switch for other merchandise which was not even worth the value for trade. She traded for an undervalued item. What a silly thing to loose business of a lifetime customer and ultimately we purchased our rings at another retailer. Same price of a 3k we got a 4K . That should tell you the mark up they do there. They lost our business of even stepping in the door again for being rude and not giving customer valued information. More importantly they are us feel as if we did something wrong rather than trying to resolve a guest issue. Lost our...

If I can give them 0 stars I would. I was disrespected by the whole staff... ping and the manager gave nothing but lies. I placed an order back in September about a month before my wedding. They promised that if I didn’t get the ring in time that they would provide a temporary one in the meanwhile for the wedding. I drove 50 minutes so she can tell me to come back the next day. Two weeks later I stop by again to see what had happened with my ring and they finally had it NEVER CALLED ME TO NOTIFY ME THE RING HAD ARRIVED. It’s like they take your money and after that don’t give a damn about you. They show us the ring and it was THE WRONG ONE. Yup. Can’t get any worse than this. And all the manger did was say “this is what they ordered so I don’t know what to tell you “ sounds so unprofessional from a manager who wears a suit to work. So so disappointed from all the service I received from Kevin jewelers. I really hope people think twice before coming here or any Kevin...