Antelope Valley Mall — Attraction in Palmdale

Went to the mall to go to JCPenney's and was terribly disappointed with the service there. First of all it's Christmas time guys. You need to have all of your check stands open in all departments! I had to pick up items in the women's department, the children's department, the jewelry department, and ladies lingerie department. Not one check out was open in any of these departments. They existed but they were not open. So I had to make my way to the front of the store with my arms full trying not to drop any of my items along the way. I understand that you have shopping carts available. Yet your store is not adequately spaced to properly navigate said shopping carts through the aisles. Therefore, I did not grab one. Secondly, when you only have two check out stations open in your entire store, you need to have those fully staffed. Thirdly, you need to employ people that enjoy their job or at least can fake it. The girl who checked me out was Sophia and it was as if I was completely inconveniencing her with my presents. First of all, I stood in line for nearly 10 minutes being the only person in line mind you. Yet every person that was at this four station check stand was busy handling some sort of lengthy problem. Now out of the four available registers only three were open. When the first person finally got done with somebody he literally looked over at me and said "oh I'm going to go take my lunch", and left with Sophia's approval. Mind you.

Now, I understand that people need to take their lunches, breaks etc. However, You clearly have a customer standing there with her arms full and you know she has been there for some time one would think that representative would have called me over, but no! So as I stood there clearly frustrated. Finally, Sophia got done and the grudgingly called me over. After she took care of me with all the enthusiasm of a person working the chain gang. She too left on a break. There were three other people in line behind me at this point.

First of all, when I go to a higher end store (I know this isn't Nordstrom's but it's not Walmart either), I expect to be treated better than the representatives would treat me at Walmart.

Keep in mind, we are paying a premium price for the goods in your store. I go there and pay a premium price because I don't want to deal with the riff raff at Walmart nor do I want substandard quality items. Therefore I am willing to pay.

But please I would like to be treated as if there was some inkling of appreciation for my continued support of your business. Fuel for thought guys and there's plenty of room for...

Who writes these swelling reviews for such a janky desert mall? Must be the desert bazaar kiosk retailers. I'm a shopper. I avoid this place for the reasons below: It's full of teenagers looking to hook up with other teenagers. Unsupervised teenagers are loud, unruly and generally obnoxious. Most people come here to get out of the heat. Air conditioning isn't cheap...so the cheap come in droves. Cheap people don't buy much, so the better stores are not represented here. Walkways are crowded with cheap trinket-loaded kiosks. So many, that a real emergency would result in trampling deaths, as people stamped to the exits. They mall looks cheap, made with cheap materials, hallways are narrow, lighting insufficient...because the better stores aren't present to pay the higher rents. Per-Capita Income: this is where you come in, my peeps. As a neighborhood, we don't have enough expendable income to support the better stores. We just some po-folks. Bigger & better stores do their homework, they check each city's #'s, as in "Per Capita Income vs. home prices". They know how much extra money you have, or have not. They only build where the numbers jive. Just business. Covered parking: non existant in the space is-a-pleanty, high-desert. So your nice car sits out in the 140 degree parking lot, as the paint and leather seats curse your name. Do not touch the steering wheel or arm rests for at least 5 minutes after you start the car and run the air conditioner, or suffer 2nd degree burns. As the incomes of desert-folk and the heat of the desert are unavoidable, perhaps an outlet mall would've better served the area. At least we would be getting better deals on designer goods, and people from surrounding areas would have reason to visit the high desert to take advantage of the sales, therefore bringing money/taxes here. We have an international airport, we have the Metrolink, soon a train from LAX to Vegas. Hmmmm....I see...

Stores are great. Violence, theft and safety is not. Security patrols seem to do nothing. "Loss Prevention" teams in these stores are too scared to do anything. Just the other day, I saw 4 youths terrorize two different stores... one was a frozen yogurt, the other a pizza place next to it. These teens stole in plain sight, mad dogged a woman and her family, like they wanted to fight her. I asked why they don't stop these teens and I get these answers: "We call patrol but nothing happens." While sitting there a person chimed in that they knew these youths at their store. These same 4 kids routinely go in and steal from their department store. Evidently the staff is not allowed to stop theft, as they could get hurt. Thieves claim discrimination, which stops most actions from staff. They told me that the loss prevention people are too scared to get involved. Police take too long to arrive on seen for petty theft, so this type of crime slips through the cracks. This is the perfect storm for crime: shop owners afraid of law suit, loss prevention scared of getting hurt, police too slow to respond, safety patrols not too useful. Big stores likely rely on insurance claims, small stores suffer losses, and customers are afraid.

I think we need to just stop shopping here until the mall owners realize what level of crime is happening and how they need to provide safety more than anything else. To the mall owners: Hiring more staff that's too afraid of getting involved, isn't...