Happy Hours Bar & Grill — Restaurant in Palmdale

Let me start by saying this was my second visit to this location. I came here two days ago and had a great experience the bartender was extremely kind and gave amazing customer service.

Unfortunately, tonight was the complete opposite. It was one of the worst service experiences I’ve ever had. My group of five sat at the bar and were served by Nikki, who claimed to be the manager. From the start, she had a terrible attitude. She didn’t greet us and repeatedly ignored our group while serving others.

My husband ordered a beer and asked the barback, who said his name was Nick, if he could get it in a glass. Nick said, “We don’t give glasses at night.” But right across from us, six other customers all of whom were white were being served beer in glasses by Nikki. When my husband pointed that out, Nick responded, “We know them, they come here all the time.” I told him that wasn’t fair and asked to speak with the manager. Nikki refused to come over at first.

When she finally did, her attitude was dismissive and rude. She said, “What do you guys want? You can’t have glasses.” When I questioned the inconsistency, she told us, “Deal with it or don’t, but I know they’re not going anywhere.” Her tone was confrontational and unprofessional. One of my friends started recording the interaction on her phone because things were escalating. Nikki got upset and told us to leave, then called security.

I told her we’d leave after finishing our drinks, and she responded by aggressively snatching the drink out of my hand. Security surrounded us and told us we had to go. They said we didn’t have to pay Nikki told them to just make us leave.

The entire situation was humiliating and completely unnecessary. It felt like we were being treated unfairly because we were Black. All we wanted to do was enjoy Juneteenth and celebrate our freedom, and instead we were treated with hostility and disrespect.

If Nikki is truly the manager, I hope ownership reevaluates her role. Her behavior showed signs of being under the influence of something, and her actions were biased and unprofessional. I truly hope this was an isolated incident and that she doesn’t treat every Black customer this way. No one deserves to be treated like that especially while trying to enjoy a holiday rooted in freedom...

Amanda was my server this time and she gives absolutely the best customer service, she is the reason for my 5 stars ! Before that I had a bad experience with two shorter blonde girls and I guess one is the manager …I had asked for water and they told me to go grab it myself with an attitude when all the other tables had a water pitcher with ice. Not even once did they check on us to see if we were okay . Amanda thank you for your service. I will be back only whenever you are working ....

First time there on a Saturday night after my wife and I came from watching a movie thaught hey let's go to happy hours and try it out .it was alright had to wait 15-20 mins to get acknowledged after and get served drinks 20min later .we had to get they're attention to get served 2 times and bartenders did not even ask if we wanted something to eat overall service was bad we had to leave because the smell of the restroom was bad lingering throughout the bar...