KAY Jewelers — Attraction in Papillion

Very disappointed that I chose to entrust my wedding ring to Kay Jewelers for re-sizing. It took THREE attempts for them to finally get it (almost) right.

1st time: brought it in to be resized, I explained that there was a sentimental engraving on the inside of each band, and that it was not to be touched. Got my ring back a few weeks later, it was incorrectly sized. So we sent it to the shop, again.

2nd time: I got my ring back, wrong size again, and the engraving was GONE. The ring was oval shaped, not a circle. A huge chunk of metal was missing from the band making it uneven. They tried very lazily to re engrave one of the bands hoping that make it “right” after destroying the original engraving. The engraving attempt they made was pathetic. Barely legible. And up next to the gemstones, not centered on the band like it used to be. I cried in the store, and no one seemed to care. Vince said he would make it right, and to come back and have it re done, and that they would fix the engraving and make it all perfect again.

3rd time sent to the shop: decided with it being so close to the wedding we might as well get the bands soldered together at this point too. The day after I was guaranteed to have my ring back, I called the location I dropped it off at to figure out when it would be back. THEY LOST IT. The lady on the phone said she didn’t know where it was, and the shop hadn’t confirmed receiving it. And NO ONE felt the need to let me know that they never received it, I had to call after not getting it back when I was supposed to. Vince ended up calling me back later that afternoon and said the shop found it, they had it in their “quality box”, getting it ready. He said it would be back within a week. It ended up getting back a few days earlier than the second estimation, thankfully. Correct size, they fixed the engraving (still not in the correct spot on the band, and one of them wasn’t very well done, but it’s there, that’s what mattered to me.) the soldering was done very nicely, the band was evened out, overall besides the engraving being wrong, it was finally almost perfect. They didn’t charge me for the soldering service, which I appreciated. But that was all they did for me, after a several month ordeal of stressing and being disappointed and at the end still heartbroken, because they for some reason couldn’t get their act together and just do one simple thing correctly.

I will NEVER go back to Kay Jewelers for any reason. I will never purchase anything from them, or have any services done through them. I will never recommend them to anyone. They ruined an extremely sentimental thing of mine, and even after three attempts it still isn’t right. It’s close, but at this point I didn’t even want to trust them with taking it again and risk it...

I've been a frequent customer to the Kay in Papillion since 2012 when I got engaged. Since then I have had nothing but issues with my wedding ring.

Since our wedding I have upgraded my diamond in my ring to a bigger one and the diamond has fallen out twice now. Once this past July and now this April. Which I don't understand why I'm having this issue since I don't frequently wear my ring. I took my ring in on April 30th to see what they could do for me. Since I was 3 months past the 6 month inspection date they said more than likely I would have to at least pay half for the diamond to be replaced and they would send it to the home office to have an inspection done to see why it's doing that and to get an estimate.

So I left my ring there to send into the home office. Meanwhile the two girls helping me (Sierra and Desiree) said their manager had just gotten back from vacation and she would give me a call in the next couple of days to let me know what's going to be happening.

Almost two weeks later I've heard nothing back from the manager about what's going on with my ring so I decided to call and ask about it. I called and the girl who answered the phone told me my ring wouldn't be coming back until July 2nd and she doesn't know what is going on with it or why it's going to take so long. Also didn't offer to check in with the manager to see if she knew anything. Her answer was just "we don't know".

I got a call yesterday from Sierra that my ring was in and had been repaired and that there was a cost. My husband called back and spoke to Connie (the manager) to let her know that we didn't give them the okay to fix the ring and that they were supposed to be getting us an estimate and letting us know what was going on (which obviously nobody had any idea what was going on). My husband also asked if they figured out the problem as to why the diamond had been falling out because why would we put more money into a ring that keeps falling apart. Her response was " I don't know if you want we can just send it back to the home office and they can take it back apart."

So we ended up just paying for the ring even though we didn't give the okay, but I'd rather not send it back and not have any idea when I'm getting it back. I appreciate everything Sierra and Desiree did to try and help me. Either one of them would be a better fit as manager...

I am extremely disappointed with my latest experience at the Shadowlake Towne Center Kay Jewelers and will probably never give my business to Kay Jewelers again. My wife and I went in to buy each other anniversary gifts. My wife purchased me the Bulova Marine Star watch and she picked out Ever Us Two-Stone Ring 3/4 ct tw Diamonds 14K Rose Gold ring which was on sale online for a little over $1,000. It wasn't in store so we had to order it to the store. My wife and I had earned a $200 rewards coupon and another $100 one. We were hesitant about buying the ring just because it was a bit expensive but after speaking with the saleswomen for about an hour she assured us numerous times we could use our rewards towards and she wanted to "give us the best deal possible". Of course we believed her and went ahead and made the purchase. She had us pay full price for the ring but then told us to come into the store the following Saturday (when the ring would be in) and she would have us return the ring and rebuy it because at that point we could use our rewards. We arrive to Kay on Saturday like she told us to and she didn't show. The store manager tells me exactly what I feared in the first place, that these rewards can't be applied to the ring even though we the prior Kay saleswomen assured us over and over that wouldn't be the case. He says we can wait for her but after 30 minutes she never shows. We find out that she works on the following Tuesday so we get to the store and she acts like she never met us before. After watching her dabble on the computer she tells us the EXACT OPPOSITE of what she promised the week prior...the rewards cannot be used. I reminded her that she did not at all follow through on what she promised prior and that we wouldn't have bought the ring in the first place had this been the case. We're not necessarily made about not getting a deal on the ring, although I feel like she should know how rewards instead of misinforming customers making a decent purchase. We're upset we were lied to just to make a sale. Not to mention all the time wasted time spent at Kay. Going forward we will no longer be doing business with Kay and will instead be doing business with other more...