Aroma360 Phoenix — Attraction in Phoenix

We bought a Museum XL online to put in our office for our employees. We wanted to make it a more pleasurable work environment for our team. There were a couple concerns with the product, but a lot of our frustrations were compounded by our experience dealing with the company.

Regarding the product itself, this unit cannot be installed in a serviceable location in a commercial space unless your equipment is in a closet. We intended on installing multiple devices so our entire building would be treated, but that would mean someone would have to go around monthly climbing above the ceiling to fill & clean the canisters. I didn't personally mind the scent, but we had multiple employees ask us to remove it due to headaches even on the lowest setting. This is obviously a subjective critique and even though we picked a neutral scent, possibly another scent would have been received differently. However, our team was quite vocal about it.

The real frustration came from dealing with the company. After purchasing the product online, I was bombarded by calls from salespeople asking us to sign up on a 3-year program which would have costed close to $12,000.00 when all was said and done for a single device and the consumables. We insisted on trying it first and was told they would provide us a 30 day moneyback guarantee. When we received the device, we found out it has to be installed approximately two feet from the air conditioning unit or duct. We tried to get ahold of their technical support to ask questions, but they decided to transfer us to another saleperson who tried to get us on a 3-year program again. After we found a way to install the system for testing purposes without their help, we decided we didn't want to keep it. I tried reaching out to their support and we have gone weeks without a response.

This company has a highly aggressive sales team and a serious lack of customer service. It is obvious that product sales are the only motivation and incentive for employees. It is unfortunate, because with a little support there might be some simple solutions to the challenges faced using the product. We sought this product out because it appeared to be a solution we were looking for. I wish our experience had been different, but I cannot recommend anyone dealing with...

If I could give zero stars I would. This review is not for the store per se but the Aroma 360 company as a whole. I took advantage of the free diffuser with 3 month subscription obligation only to discover that it does not diffuse and fragrance my home as promised. The diffuser DOES NOT WORK. The advertisement states that it fragrances up to 600sq ft space. I originally had it in the living room (which is not very big) and I only smell it when it dispenses for 15 seconds and then stops. I tried the different settings and nothing was working. I ended up taking it to my bedroom which is significantly smaller than the living room and still nothing. The oils twice have arrived leaking.

I called customer support multiple times to voice my concerns but they insisted I was under a 3 month subscription and if I canceled I would have to pay $99. They offered to switch it out because they said it was most likely defective. The new one arrived, same issue. I expressed that this was not fair and that I would be happy to have kept the subscription if the item worked and it did as specified. After numerous calls and multiple customer service representatives not wanting to help resolve the issue I became very upset. This is a case of false advertisement and unethical conduct by a company that charged me $74 the first month and then proceeded to charge $54/month for 3 months. I was told that after the 3 months ended I could cancel and return any unopened oils for a refund.

Still waiting on a manager to call me back and address this issue and refund my money but they have not. Extremely poor customer service and...

Please note that I have contacted your store to make sure my contact information is available and verified this to be the case so please feel free to reach out since I have confirmation that my subscriber information is available. Much appreciated.

Update : 3/9/25 Thank you for responding. Unfortunately, I have repeatedly reached out to both Universal Account Services and Concierge Aroma 360 outlining the difficulties requesting a response to no avail. Please feel free to contact me directly to get this matter remedied. Thank you!

I would start with the store itself I found employees to be courteous and helpful my problem has started approximately 5 months after purchasing the system… I have contacted the Concierge team and the subsidiary Universal Accounting Services trying to get assistance as we are no longer able to have the system in our home due to medical reasons per our medical provider. The salesperson who originally assisted us, assured us if we ever had any difficulties it would not be a problem to cancel the service and she would assist however, she is no longer with the company and we cannot get anyone from either company to contact us. So this has me more than frustrated and disenchanted with the services and the way they have set up dealing with customers in good standing.please contact me to resolve Aroma 360....