BISUTORO Sushi Bar Grill — Restaurant in Phoenix

One of the Biltmore's newest spots which brings a series of high end Asian to the Arcadia area including sushi and ramen. Mainly specializing in Japanese, the bamboo and teak wood accents dotted with snake plants and other greenery give a Zen, spa-like vibe throughout. This restaurant's speciality drinks revolve around Japanese whiskey which isn't common to see. Two of their best cocktails we had for the evening are the black dragon and kung-fu pandan. The black dragon being a Japanese whiskey type of old fashioned, with amaro and bitters, but the strength of the whiskey and bitters is turned into a smooth finish with black sesame, which paired great with the sea bass. The pandan is a rosé vodka based drink which was dangerous because you'd think you were drinking a non alcoholic tea it was so smooth. The ume mule is a plum whiskey base with yuzu citrus and ginger beer and is a good starting drink to have alone or with appetizers. The yuzu yellowtail was a refreshing appetizer to start with, having thin sashimi cuts with citrus-y yuzu and micro greens. The schezhuan chicken is dry spiced and amazing as is, though you can order sauces to pair it with. The chicken used are oyster pieces which have a lightly crunchy outside and are plump and juicy inside, and unlike other places, which can have inconsistent, smaller pieces be hard, dry and overly crisp, each piece on the plate was delicious start to finish and consistent in texture, juiciness and thickness. The Chilean sea bass was light and flakey with a mild sauce that complimented the fish without overwhelming it, and the Korean harvest bowl is a vegetarian style bibimbap that is very aromatic and flavorful. A pretty rare dish that isn't seen often in restaurants was the Hainanese chicken rice which is a part of this menu. Originating from Hainan, China, it is a staple of households in Singapore, Thailand, and Malaysia, and, for those of you who are Asian, it's just like the chicken rice your Singaporean auntie and uncle make. The restaurant offers coffee and other café drinks to pair with dessert, such as the black velvet cake. This cake isn't overly sweet and is a fusion of (if I remember correctly) Chinese black vinegar, wine and overall has a rich chocolatey taste. The restaurant also serves wagyu steak for a higher premium and plans to eventually bring dry aged fish to the menu. The wait staff are knowledgeable about the menu and are happy to answer any questions you have regarding anything. The service overall was fantastic and will definitely be returning to try the rest of the drink and food menu, along with another bowl of that...

What a disappointment. We arrived on time for our reservation only to wait in a line at the host stand. There was no one there. No greeting. No just a second. Nothing. When someone came to take the people ahead of us to their table no one came back. We waited for at least 5 full minutes. That’s a long time, in the service industry to leave someone standing. Finally a young man came over. Apologized and took us to a table. Luckily he got us water before leaving because, we sat there waiting for our server for 15 minutes. It turns out our server was one of two having a loud argument at a service station which was right next to our table. They were practically yelling in our ears. Made for a very awkward evening. What a horrible place to put a service station. It should be away from all tables. When he finally came to our table he was pleasant. But, when I asked if service was going to be non existent he pretty much said yes. They were understaffed and couldn’t get anyone else to come in to work a shift. Which should not be a guests problem. But, it was. This place needs better management. It’s poorly run. The first thing you do when you’re short staffed is limit the restaurant to reservations only. Stop taking in walk ins. Apologize and invite them back when you’re not fully booked. This may disappoint some but, it sends a message of the restaurants popularity. And will probably entice them to come back with a reservation. And it doesn’t disappoint those that already have reservations. The other thing that is a must is to have a dedicated host. On busy nights 2-3. Someone should always be at the host stand to greet people. Always. Hospitality 101. And being over staffed is always better than being understaffed. At the prices that they charge for sushi they can afford to hire more. Stop being greedy and pay for more servers. That’s all the free advice I have to give. For any more they will need to pay me. I have zero recommendations. Zero pictures. Because we promptly left and went to downtown Scottsdale to eat. A place that had 3 hostesses at the stand that greeted us warmly. Seated us right away, had a server that immediately came to our table, management in the room overlooking everything, and it was a very busy restaurant with outside seating full and all but, 2 tables inside full. Again, good management makes a...

Here is my experience for this sushi place i let it passes a day before i review with my anger i want myself to cooldonw for a day before writing down my review to make it fair this is was my first time there with my father in law and my husband,and my 2 years old baby, my father in law from Seattle, WA to see us in Arizona and he loves sushi and so I search for sushi place and I picked this place because it look professional sushi place and it look good inside but It was so disappointed, I had tryed lots of sushi places and this place is put me down For that crazy price with small pieces of sushi 🍣 and the quality is not that good! for that price more than that took almost an hour to make sushi for us( do they busy? = No!) I was thinking oh they sushi most be so good but no But seem like they fly to Japan to grow some rice and catch some uni and yellow tail , salmon for us that's why they took so long to serve us and service is soooooooooo slow 🐌 onec they show up with ours foods i was so exciting to see my sushi but onec i see it my face was smiling then it turn to confusing face and however I been ask them for a spoon and a bowl for my 2 years old baby and they never bring any for him and even i ask for bills check take so long and onec I put my card to the check book they takes another 10 minutes then I have to bring that check book myself to give to server any with this crazy price we aren't get full ,we decided to leave because if we order more foods or sushi this might take a year to get ours foods . Anyway I recommend you to go somewhere else there 100 places lots better than this place worth to go , worth to pay, worth to enjoy , Oh wait but I have to give a credit to Uni ! That was very fresh Uni and sweet ! , but it not worth to go back for this place... I have pictures and records to show that they wasn't that busy and pictures of menu which we ordered.. it was easy to make for this tiny sushi but why it takes so long and so pricy! A people that gives this place 5 stars they most be never try another sushi...