University Art — Attraction in Redwood City

I rec'd a gift certificate in 2019 and went in a couple weeks ago to use. The counter person referred me to one of the managers who said they couldn't locate the certificate as it was only a piece of paper printed out; didn't have any identifying number or names. He was very nice but couldn't grant use of the certificate I had. He asked for my information and any/all identifying names/addresses that he could use to try and find but didn't promise anything.

Of course I just thought that would be the end of it given it was 2 years old but to my surprise I received a call a few days ago from the same manager who happily reported they were able to find the gift certificate and was going to re-issue so I could use.

I thanked him for going the extra mile to locate and for the integrity of his business practices. We know it would have been easy to just say, "sorry, we couldn't find anything" but instead they really tried and were successful.

I have always had an excellent experience shopping at University Art and will continue to happily shop there and refer anyone as...

We mostly have framing done as we are not usually on the market for art supplies etc. Therefore that is what I will comment on. They not only do a great framing job, but they are generally superb advisors and strive for artistic results which compliment the work being displayed. In order to get the most benefit, one needs to be aware of a couple of things. First, theirs is not a next-day service. This is posted in May; artwork brought in now will be ready in August. Yes, August. Second, Custom framing is a meticulous process. They are entrusted with works ranging from ten-cent post cards to irreplaceable heirlooms, to original art worth thousands. Dime store kitch to masterpieces and they must charge accordingly. We have used them for many years and found them responsible...

What happened to University Art? The last three times I’ve been they’ve been totally depleted of supplies - shelves are practically bare, for instance all types of paint brushes and papers and pads. It’s as if they’re going out of business. This used to be my “go to” art store but now I drive to California Art Supply in San Mateo. It’s really sad that we’ve lost all the art stores in the Palo Alto, Menlo, Redwood City area. Also the staff is not helpful, and in fact, rude, which was never the case in the past. When I asked a gentleman putting some stock away to check if they’d received a certain type of brush I was brusquely told he wouldn’t check until he was finished with what he was working on. Needless to say,...