Dan's Ace Hardware — Attraction in Rexburg

We’ve been buying paint from this Ace for years. We’ve remodeled both houses we’ve lived in and this newer one has 5500 square feet and it allllll needs painted. My husband went to buy several gallons of paint. Their machine was being tricky (it’s often this way, if it’s working) and the gal couldn’t get it to mix right. She asked another employee for help. They said they’d work on it and my husband told them if it would be a while he’d leave and gas up and then come back. They agreed. He shows back up 25 minutes later and they tell him “sorry we can’t mix it while you’re gone because we have people not come back.” Which is a fine policy but they should have mentioned that when he told them he would leave and come back. So at this point he’s over an hour in trying to get this paint. They start mixing paint but the machine does something weird and doesn’t finish the last color going in so it’s a mistint. They try again. Same thing. So now we have 2 identical wrong colors of paint. And it’s been almost 2 hours. The manager says “sorry if it’s not working it’s not going to. We won’t try again.” My husband, needing to get the laundry room painted that weekend decided it’s fine if the laundry room is a slightly different color than the hall and asks to buy the mistint sat a discount since they can’t get him the correct color (which they do but not to the original customer) and they wouldn’t sell it to him. Normally I get this policy but in this case, he spent almost 2 hours trying to buy paint that they then refused to mix AND THEN wouldn’t sell him their mess ups. So 2 hours and no paint. Drove to a different hardware store and had 2 gallons of paint the right color in 5 minutes or less. I just always thought mixing paint took 30+ minutes every time but apparently it doesn’t’ 😅 I’d recommend AT LEAST calling before you go buy paint to see if their machine is working if you absolutely have to get it there. I won’t...

Been to Dan's Ace hardware for years for various urgent needs for materials to complete various projects. Overall, Ace's is definitely not my #1 choice for project materials since the price is higher than most other retailers, but I always love getting treated well and right with helpful employees there, however, NOT TODAY! I was there to get something for my small project I really wanted to get done today, normally, when I walked in and started looking for stuff in the store, someone always approached me and asked if I needed any help. Today, when I walked in, I really couldn't find the stuff I needed, and passed few employees few times, and never got any help. Then I decided to just asked one of them for help, and SHOCKINYLY, I was treated like garbage. The way I was "questioned" and the way I was "pointed" to was more than just rude. What pissed me off even more was, I thought that dude probably just had a bad day, but NO, he approached other customers in the store just like what I would expect from any employee there. And few mins later, he walked directly passed me in the same aisle and never bother to ask and just passed by. Try not to think that way, but I was the only dude with color in that store, and this is probably why???!!! Anyway, this incident completely changed my view with this store, and if it wasn't for a project I really want to get done today, I would never walk in there. But if you aren't like me, you'll probably be fine and get good service and...

I have been in this establishment, about a dozen times since it reopened in the new location. I am confused by the choice of the smaller location. Although it is in a much more centralized location and more visible, the stock has dwindled to about 1/4 of the stock they had in the larger store. They do have a few cool things like knives, tools and backpacks, but their hardware stock is not much more extensive than Walmart's. They sell cheaper hardware, similar to the quality of Walmart or Target and they do not have a very intimate knowledge of their stock.

The BIG problem I have is that every time I go into the store, I am immediately profiled by their security, who also doubles as a cashier. This gentleman, a man in his late 50's, early 60's, follows me around the entire store and urges me to either tell him what I am looking for, or leave. He is not even that polite or subtle about his suspicion of me, and he makes it pretty clear that it is I alone, who he is following and scrutinizing. If I come in and he is unable to follow me, he will scowl at me, and crane his head and neck, to see what I am picking up and looking at. I have gone into this store a few times, intending to buy something quite expensive and have left, because of this man's harassment. If this man remains in this store, I will never return. They need to hire more discrete security and expand their hardware...